Roger Sapp Email & Phone Number

Portland, Oregon Area

Manage all operations of E-commerce website including testing/troubleshooting, server administration, and customization of Wordpress and Shopify themes coding in PHP, JavaScript, CSS, HTML, and Liquid languages.Design and write a monthly promotional newsletter in Mailchimp featuring new product information and new release schedule creating 900% growth in subscriber audience. Managed website migration from Wordpress to Shopify: led research and e-commerce platform decision, coordinated go-live with designers while leading web development and trained staff on the new platform.

Portland, Oregon Area

Develop processes and write new protocols for routine work practices leading to a 50% reduction in waste and higher quality finished product.Design watch lines collaborating with design and production teams, took lead on developing color palettes for production watch lines and full design for custom event watches

Cleveland/Akron, Ohio Area

Provided the first point of contact for end-users via e-mail, help desk, and telephone.Worked efficiently and effectively under pressure taking helpdesk calls and generating support tickets during peak operating periods.Remotely analyzed and addressed desktop service and support issues impacting end-users.Created and managed service desk tickets, documented steps taken to troubleshoot issues, analyzed priority and triage of issues.Assisted with the installation, troubleshooting, and diagnosis for desktop computing components.Developed and maintained technical and procedural documentation for technicians and staff.Provided end-user account maintenance while adhering to current security guidelines.

Kent, Ohio

Supervised and trained a team of 5 student employees via hands-on training sessions and writing technical documentation.Established equipment tagging system to quickly track and manage hardware leading to a 35% reduction in turnaround on service.Maintained equipment inventory and created itemized documentation for disposal.Created, deployed, and updated computer images.Lead projects such as large e-classroom deployment and interactive museum displays.

Kent, Ohio

Performed the configuration, installation, and support of: - Public and staff Microsoft Windows and macOS workstations managed via SCCM, AD, JAMF, and Casper. - A/V equipment and peripherals involved in materials processing/archiving and POS - Software including MS office and Adobe suite as well as unique applications ranging from POS to physics modeling software - Print/copy/fax stations and thermal transfer printers - Chrome OS powered digital displaysProvided on-site technical support working directly with staff and students, documenting problems and solutions, updating and closing tickets as issues were resolved