Roger Schofield Email & Phone Number

National Role

 Successfully influenced 45 reluctant franchised instructors to transfer to new organisation with reduced franchise benefits Managed 38 instructor trainers across the North of England, including performance management resulting in a highly effective team Positively led teams through challenging change transition programmes, despite personal situation being affected continued to deliver performance results Involved in the Design, delivered and evaluated instructor training courses in line with ‘modernising driver training’ to provide first class training

North England And Scotland

 Delivered high quality, highly engaging Part 1, Part 2 and Part 3 classroom training, received outstanding evaluations with 95% rating as excellent Managed, coached and inspired 42 trainers across the UK to deliver the highest quality driver trainer programme in the UK Assessed quality of training instructors practical skills, where previously this had not happened, resulting in improved grades Produced business case to introduce first aid training for instructors, negotiated rates and gained approval

Yorkshire And Lancashire

 Managed poor performance through disciplinary processes and managed grievances, resulting in significant improvements to behaviours Involved in the introduction of a more flexible approach to instructor training, working with a client centred focus to ensure more quality instructors passed the training Proud to have played a major role in setting up a scheme to reduce accidents through safety education, worked with Professional Footballers Association on a national basis Managed succession plans, identified raw talent, through coaching and clear development plans the individual gained repeated promotion

North

 Delivered high quality, highly engaging Part 1, Part 2 and Part 3 classroom training, received outstanding evaluations with 95% rating as excellent Recruited and selected high quality colleagues, designed assessment centres to test skills Managed customer satisfaction complaints and refunds, in line with company policies and guidelines Monitored results, productivity and quality of training delivered to ensure competitive advantages

National

 Trained and developed 10 instructor quality assurance trainers Recruited and selected quality assurance trainers Responsible for the quality and development of 3000 BSM learner instructors Improved test results, and pass rates increased in all regions during the programme Heavily involved in analysis of customer, and instructor and trainee satisfaction indicators

National Role

 Responsible for training and development of all employed instructor trainers Personally delivered training for both the police force and MOD (Military of defence) including intensive training to tight deadlines and key performance indicators Introduced continuous professional development courses for instructors, based on a training needs analysis and demand from the business, trained the chief executive on ‘customer care’

Leeds

 Responsible for delivering and monitoring the qualification process of potential driving instructors

National

 Delivering first class instructor training Delivering CPD courses Delivering national driver improvement schemes