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Specializing in leveraging my 19+ year experience in Enterprise SaaS solutions in the areas ofstrategic and enterprise account management, training and consulting to help both new and existing clients optimizetheir operations. I am passionate about building and maintaining long-term relationships thatdeliver value-added solutions that meet the strategic needs and expectations of our clients.I have extensive experience leading both clients and internal teams with product/services training; best practices; demo and sales guides; learning and training materials.I am a creative problem solver who can identify customer needs and develop tailored solutions, which includes utilizing my experience with application ecosystems and partner products.-Strategic and Enterprise Software (SaaS) Account Management, Consulting and Training-Expertise in Wireless Retail Inventory Management, Marketing / CRM, Operations and HR-Strategic / Enterprise Sales Engineering-Strategic / Enterprise Launch-Strategic Project Management-Enterprise Managed Services-Experience working remotely, with teams and customers spanning multiple time zones
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Strategic Client ManagerIqmetrix May 2021 - Apr 2024Focused on a being a trusted advisor, partner and account manager for strategic accounts. Working with key stake holders to understand the businesses strategy, with that identifying and implementing effective revenue generating solutions. Coordinate product roadmap analysis, product releases and integration timelines. Coordinated Cross-Functionally with internal teams: AE’s, ProjectManagement, Change Management, API teams, DBA, Enterprise Services and Support. Day to day contact and point of escalation. SME and evangelist for iQmetrix suite of products. -
Director, Client Engagement - VerizonIqmetrix May 2021 - Feb 2023Responsible for leading the team managing the Verizon portfolio of clients. Focused on developing and executing strategies that lead to client satisfaction (NPS), revenue growth and retention. Conducted regular QBR's with C-suite and key stakeholders. Detailed M&A strategy and execution. Worked closely with DBA and project teams to execute on custom database services as required. SME and evangelist for iQmetrix suite of products.
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Client Manager, VerizonIqmetrix Jul 2020 - May 2021Focused on being trusted advisor and client manager for portfolio of Verizon clients. Creating a great experience with the iQmetrix suite of products and partner ecosystem. Responsible for owning and managing version planning and product roadmap transparency. Monitoring and escalating support issues when required. Delivering virtual and onsite one-on-one training when required
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Client Manager, At&TIqmetrix Jan 2019 - Jul 2020Focused on being trusted advisor and client manager for portfolio of AT&T clients. Creating a great experience with the iQmetrix suite of products and partner ecosystem. Responsible for owning and managing version planning and product roadmap transparency. Monitoring and escalating support issues when required. Delivering virtual and onsite one-on-one training when required.
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Manager, Enterprise Managed ServicesIqmetrix Jan 2017 - Jan 2019Davidson, NcLead the team responsible for providing custom managed services to enterprise accounts. The team served as an extension of the clients operations team. Responsible for the execution of strategic planning for managed services offered. Coordination and management of team resource allocation and scheduled. Monitored and ensured SLA's were met per contractual obligations. Enterprise Managed Services included DB configurations, location setup, HR roles and security, inventory creation, mass transfers and location based sales tax management.
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Team Lead, Enterprise LaunchIqmetrix Jan 2015 - Apr 2017Davidson, NcLead the team responsible launching new enterprise clients onto the companies SaaS Product.Worked closely with account executives to onboard and train new enterprise customers, ensuring a smooth transition and positive initial experience. Successfully launched enterprise clients in USA, Canada, Mexico and Australia
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Team Lead, Professional ServicesIqmetrix Jun 2014 - Jan 2016Davidson, NcLead the team responsible for the delivery and execution of custom professional service engagements. This includes custom onsite client training. Custom client virtual training. Hosting larger, multi workshops across the Canada and USA.
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Professional Services SpecialistIqmetrix Feb 2005 - Jan 2016Davidson, NcResponsible for the delivery and execution of custom professional service engagements. This includes custom onsite client training. Custom client virtual training. Hosting larger, multi workshops across the Canada and USA.
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Account ManagerWork Software Systems Feb 2005 - Jun 2008Cornelius, Nc
Kris Rogers Skills
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Frequently Asked Questions about Kris Rogers
What is Kris Rogers's role at the current company?
Kris Rogers's current role is Senior Strategic Client Manager | Enterprise SaaS Client Success.
What is Kris Rogers's email address?
Kris Rogers's email address is kr****@****rix.com
What is Kris Rogers's direct phone number?
Kris Rogers's direct phone number is +1.866.476*****
What schools did Kris Rogers attend?
Kris Rogers attended University Of North Carolina At Charlotte.
What skills is Kris Rogers known for?
Kris Rogers has skills like Account Management, Telecommunications, Direct Sales, Wireless, Solution Selling, Mobile Devices, Customer Service, Sales, New Business Development, Product Management, Product Marketing, Retail.
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Kris Rogers
Palos Verdes Peninsula, Ca
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