Kris Rogers Email & Phone Number

Focused on a being a trusted advisor, partner and account manager for strategic accounts. Working with key stake holders to understand the businesses strategy, with that identifying and implementing effective revenue generating solutions. Coordinate product roadmap analysis, product releases and integration timelines. Coordinated Cross-Functionally with internal teams: AE’s, ProjectManagement, Change Management, API teams, DBA, Enterprise Services and Support. Day to day contact and point of escalation. SME and evangelist for iQmetrix suite of products.

Responsible for leading the team managing the Verizon portfolio of clients. Focused on developing and executing strategies that lead to client satisfaction (NPS), revenue growth and retention. Conducted regular QBR's with C-suite and key stakeholders. Detailed M&A strategy and execution. Worked closely with DBA and project teams to execute on custom database services as required. SME and evangelist for iQmetrix suite of products.

Focused on being trusted advisor and client manager for portfolio of Verizon clients. Creating a great experience with the iQmetrix suite of products and partner ecosystem. Responsible for owning and managing version planning and product roadmap transparency. Monitoring and escalating support issues when required. Delivering virtual and onsite one-on-one training when required

Focused on being trusted advisor and client manager for portfolio of AT&T clients. Creating a great experience with the iQmetrix suite of products and partner ecosystem. Responsible for owning and managing version planning and product roadmap transparency. Monitoring and escalating support issues when required. Delivering virtual and onsite one-on-one training when required.

Davidson, Nc

Lead the team responsible for providing custom managed services to enterprise accounts. The team served as an extension of the clients operations team. Responsible for the execution of strategic planning for managed services offered. Coordination and management of team resource allocation and scheduled. Monitored and ensured SLA's were met per contractual obligations. Enterprise Managed Services included DB configurations, location setup, HR roles and security, inventory creation, mass transfers and location based sales tax management.

Davidson, Nc

Lead the team responsible launching new enterprise clients onto the companies SaaS Product.Worked closely with account executives to onboard and train new enterprise customers, ensuring a smooth transition and positive initial experience. Successfully launched enterprise clients in USA, Canada, Mexico and Australia

Davidson, Nc

Lead the team responsible for the delivery and execution of custom professional service engagements. This includes custom onsite client training. Custom client virtual training. Hosting larger, multi workshops across the Canada and USA.

Davidson, Nc

Responsible for the delivery and execution of custom professional service engagements. This includes custom onsite client training. Custom client virtual training. Hosting larger, multi workshops across the Canada and USA.

Cornelius, Nc