Roger Stewart Email & Phone Number

Fernandina Beach, Fl, Us

Santa Clara, Ca, Us

Promoted to build and lead dynamic Customer Education & Training department responsible for providing national training and support to Multiple Listing organizations and Enterprise-level Broker customers for one of the world’s largest providers of web-based consumer Real Estate information. Delivers on-site and web based instruction and coaching to training and support staff of partner organizations and real estate agents across the nation to effectively utilize available tools to maximize efficiency and profitability.

Santa Clara, Ca, Us

Responsible for nation-wide MLS staff and membership training for REALTOR.com's "Find" product; an agent-based, national property research tool designed to enhance and extend existing MLS data for Real Estate Brokers and Agents. Delivers on-site and web based instruction to training and support staff of partner organizations and real estate agents across the nation. Regularly delivers training and Keynote presentations at tech conferences and seminars to audiences of 30 – 300+ Real Estate Agents, Brokers and industry professionals. Assists Industry Relations team, providing product presentations to MLS Board Executives and Committees nationally. Assists Broker Sales team in providing value proposition presentations and training nationally for company’s largest Enterprise-level Broker customers.

Provides professional voice work, production, audio book, training and corporate video narration. Live webinar training, and keynote presentations.

In addition to owning a private SCUBA training company (SCUBA-AZ), I served as a Staff Instructor with Saguaro Diving from 2006-2018, providing dive instruction for all levels of divers from new Open Water divers through Professional levels. Responsibilities included the scheduling and training of professional certifications at Saguaro Diving serving as Lead Instructor for all Instructor Development Courses offered by the shop, preparing Open Water Instructor Candidates for their Instructor Examination. Certified under both PADI and SDI at their respective Staff Instructor levels. Additional experience in shop operations, sales, customer service, inventory, equipment and repairs including certifications in gas blending and tank inspections.

Professional SCUBA Instructor and business owner offering private, specialized dive training, from those new to SCUBA through Professional Instructor certifications and all levels in between. Certified under PADI as a Master SCUBA Diver Trainer and IDC Staff Instructor and under SDI as an IT Staff Instructor. Currently working with a Mesa AZ based dive shop (Saguaro Diving) to create a Regional Training Center for SDI offering Instructor training and development programs, SCUBA kids programs and Scubability programs for disabled Veterans.

Private company offering on-site CPR, First Aid, O2 and AED instruction and certification for groups and companies in the Phoenix metropolitan area.

Seized entrepreneurial opportunity to capitalize on real estate boom. Formed real estate investment partnership focused on residential rehabs, property leasing and vacation rentals. Assumed role as General Contractor and managed all projects from conceptualization through to completion including financial projections, legal oversight and construction management.

Tempe, Arizona, Us

Provided training and support for over 34,000 service subscribers. Developed online and ILT curricula, class schedules and training materials. Delivered training to as many as 120 people weekly in instructor-led sessions. Additionally conducted 3-5 web based (Webex) seminars weekly and spoke at New Agent Orientation and Broker meetings.* Consistently recognized for high level of performance and responsiveness.* Consistently achieves 97%+ approval ratings based on student feedback surveys on classroom instruction * Notably improved content for internal and external web sites, including developing post-training aids and FAQs for support staff.* Credited for developing policies for WebEx-based remote technical support tools for help desk and training help desk staff.* Developed train-the-trainer web site to share best practices, resulting in improved ratings.

Norfolk, Va, Us

Contracted through staffing service to ValueOptions for +2-year engagement to develop and deliver appropriate training curricula in support of enterprise-wide migration from AS/400 terminal-based environment to new Windows computing platform. Worked closely with business leaders and stakeholders to schedule and deliver training to over 1,500 personnel across 20 locations.* Received highest ratings for quality of training delivery. Noted for using adult learning methodologies to engage students and ensure a positive learning experience. * Personally trained over 1,200 employees through classes with up to 30 students. Additionally conducted 1-on-1 training to selected personnel. Courses covered basic Windows Operations, MS Word, Excel and Outlook as well as Network & Computing Policies.* Credited for leveraging technical expertise and assuming additional responsibilities as Network Administrator assisting with upgrades, network switching, level I and Level II escalated help desk calls. * Asked to work with company Security Officer on HIPAA compliance issues. Conducted compliance surveys and prepared gap analysis to ensure compliance with federal regulations.*Studied disparate practices and authored new MIS Security Policies, Disaster Recovery / Business Continuity plans and departmental SOP manuals for LAN/WAN and PC Technical support group.

Monroe, La, Us

Contracted to manage large, highly visible project to bring all Arizona public school districts up to a pre-defined level of technical proficiency with regard to computers in the classroom, Internet access and networking infrastructure. Challenged to manage multiple, simultaneous projects at over 60 schools in 10 districts and deliver training to ensure appropriate use of new systems. Used standard methodologies to manage resources, timelines, budgets, change and risk. Liaised effectively between executives, vendors, subcontractors and technical staff to define business needs and develop appropriate specifications.

Basking Ridge, Nj, Us

Regional Network Admin for central region paging division.Joined as LAN Administrator and quickly earned promotion to Regional Network Administrator based on productivity and quality of work. Accountable for all Network Administration across company’s largest region with 16 offices in 9 states (AZ, NV, UT, NM, CO, NE, KS, IO, MN), including budget oversight, hardware, software licensing, network support, reliability, security and scalability. Managed as many as 10 direct reports.* Introduced formal training programs to improve user productivity and ensure zero business disruption.* Analyzed needs of multiple user communities, developed customized content and delivered training complemented by 1-on-1 follow-up/mentoring.* Recognized for proactive leadership and ability to work with business stakeholders to implement tools and procedures that dramatically improved throughput and productivity.* Established all Help Desk procedures and designed all local network policies and procedures. * Handpicked by management to lead sales force automation project pilot designed to increase field sales force selling time by 30%. Oversaw team of 6 and completed all phases on time.

Houston, Texas, Us

Responsible for all restaurant operations and staff and management development, systems management, budgets, inventory, scheduling, training, new store openings, and development of new catering division. Was also brought to Atlanta area for 3 months to assist the Corporate VP of Operations with a district reorganization of 6 company stores in the area, including the hiring and training of new General Managers and Managers and retraining of store staff to bring all locations back to profitability and operation within company standards..

Education record

Education record