Electronics Technician responsible for component level repairs to digital/analog tools used in logging deep injection wells to depths up to 8000ft, responsible for calibration of pressure transducers and memory gauges (up to 3000psi), maintain systems racks on logging trucks with associated laptops for pressure testing of monitor wells.

Deliver contract cybersecurity, business management, and sales insights to enhance customer relationships, drive higher NPS values, and improve overall customer experience.

Cybersecurity Research Specialist

In my role as Program Director, I rapidly took charge of the CAE-CD (Center of Academic Excellence in Cyber Defense) Program Development phase, demonstrating exceptional leadership and project management skills by spearheading within just 30 days. My efforts were pivotal in effectively launching the program, where I facilitated divisional presentations and kick-off meetings to ensure all stakeholders were aligned with the project's scope and objectives. I played a crucial role in leading the integration of NICE (National Initiative for Cybersecurity Education) work roles into the curriculum, a process that involved audit, review, of curriculum for enhancements. Working closely with faculty, I ensured the alignment of student coursework with lab materials, fostering a cohesive and practical learning experience. I enriched student engagement by coordinating meetings with local and national cybersecurity defense speakers, including FBI representatives, and mentored faculty and students on technical aspects of lab sessions to ensure the successful completion of learning objectives. Additionally, I attended the CAE-CD workshop in Seattle, WA, leveraging creative research and federal grant programs for cost-effective participation, and conducted benchmarking visits to Washington Highline College's cybersecurity lab for potential program enhancements. This role was a testament to my ability to lead, innovate, and maintain high standards of educational excellence in the rapidly evolving field of cybersecurity.

As a seasoned Customer Success Manager and Onboarding Program Manager, I have a proven history of driving success and operational excellence across various roles within the tech industry. My experience spans working directly with multi-country, billion-dollar enterprises, where I played a pivotal role in a team that managed ticketing and response for corporate accounts, overseeing more than $2M in managed, professional, and SaaS services.In my role as an Onboarding Project Manager, I led four onboarding teams to successfully bring over $8 million in 40 new accounts to an operational state within a 90-day timeframe. I adeptly managed the onboarding process for these accounts, maintaining a consistent workflow even during major corporate events, I was instrumental in building MVP solutions with a lean team and revising the onboarding program to streamline processes, achieving a 60% reduction in onboarding time by focusing on high-value activities.Transitioning to a Technical Account Manager, my expertise in Google Chronicle and Splunk SIEM systems allowed me to review triggers and alerts effectively, enhancing operational compliance and data stream integration. I conducted cadence meetings with CIO/CTOs, provided training on Google Chronicle SIEM to Security Engineers, and led MITRE training sessions for customers and internal team members.Throughout my career, I have utilized a comprehensive toolkit including Jira, Confluence, Smartsheet, Trello, SharePoint, MS Teams, Zoom, and the full suites of Office365 and Google to drive project success and foster collaborative, efficient work environments. My dedication to customer success and operational efficiency has consistently resulted in enhanced security postures, streamlined processes, and significant value creation for the organizations I have had the privilege to serve.

In my role as an Account Executive, I thrived on fostering enduring customer relationships and steering clients towards maximizing their value realization. My role was pivotal in not only nurturing existing client relationships but also in expanding our client base through strategic engagement and collaboration. My responsibilities entailed a seamless blend of customer relationship management, where I established and nurtured trust-based relationships, serving as the primary point of contact for any account escalations and problem-solving. I played a crucial role in onboarding and adoption, ensuring new customers transitioned smoothly and continued to find success with our products and services.My efforts in expansion and retention were geared towards identifying up-sell and cross-sell opportunities, thereby driving revenue growth within our existing accounts while diligently working to minimize churn. Acting as a technical liaison, I facilitated a close collaboration between engineering teams and customers, ensuring that technical solutions were effectively communicated, and product-related issues were resolved promptly. Supporting sales initiatives, I partnered with the sales team to lend my technical expertise and uncover new business development opportunities. Committed to professional growth, I kept abreast of industry trends and technologies, pursuing relevant certifications such as CISSP and CISM. My tenure was marked by significant achievements, including the successful transition of over 100 business accounts during a company acquisition, demonstrating exceptional project management skills by preemptively identifying and resolving issues, and effectively diffusing tense customer situations to safeguard project timelines and sales opportunities. This role underscored my ability to navigate complex client situations with diplomacy and drive meaningful value for both our clients and the company.

Board Member in Membership Development Chair position. Building relationships with other organizations like SLED, FBI, CISA, ISACA to engage membership to learn more regarding cybersecurity specialty. Organized the first annual CyberSpeedChats.org event filling 16 speaker slots of 15 minutes each for a local outreach event, speakers from major agencies as far as Germany. Actively engaging new membership to realized an increase in membership connections on LinkedIn by over 60% in less than 2 years.

As the founder and CEO of a technology consulting firm, I led the transformation of a modest $25,000 investment into a $1.5 million annual revenue powerhouse. Initially starting as a break-fix organization, we evolved into a Managed Services Provider (MSP) and ultimately into a Managed Security Services Provider (MSSP), a testament to our adaptability and forward-thinking approach. My leadership spanned strategic budgeting, innovative marketing, and sales strategies, culminating in the successful sale of the company to ATNET Services after 17 years. I pioneered marketing and sales systems that consistently increased annual revenue by over $100,000 for eight years and led a team of 20 to achieve a 75% client retention rate over a decade. My role involved comprehensive technology integration, including advanced AI/ML capabilities for over 1500 endpoints, significantly enhancing our service offerings. I also advised over 300 organizations on technology solutions and cybersecurity, demonstrating a deep commitment to operational excellence and client satisfaction. My partnership with Trident Technical College to mentor over 2500 students highlights my dedication to community engagement and the development of future technology professionals. My expertise encompasses business strategy, operational efficiency, cybersecurity, and technology consulting, all driven by a leadership philosophy focused on team empowerment and exceptional service.

Deployed to Pacific Fleet for Special Projects assignments (classified)

Great Lakes Boot Camp, Submariner training, graduated Electronics A School top 5%, C school top 10%, ETC7 USN 2yr Associate program with 3.9 average, worked and trained 3yrs in advanced electronics Polaris Missile systems, Periscope, ESM, ESGM, inertial navigation gyro systems, NavOceano, Gravity Bell-Magnetometer-MINISINS in preparation for fleet deployment. Worked in QA system support, Master Training Specialist, and curricula developer.