Illuminating a cure for CerTra Syndrome, an ultra-rare neurodevelopemental disease

Managed patient experience revenue cycle vendor solutions: contracting, implementation, KPIs, issues/enhancements, industry insight and solution discovery, etc.• Project/implementation manager for a new revenue cycle reengineering solution impacting all Revenue Cycle teams (onshore and offshore)• Identified six-figure cost savings in vendor assessment• Led OON Alert committee • Managed vendor relationships and leading weekly business reviews with existing vendors• Assisted/led in the new vendor vetting process and market insights• Developed and delivered executive summaries to VP & SVP leadership

Improved price transparency and price estimate accuracy for the largestnot-for-profit healthcare system in Texas by supporting Recondo SurePayHealth• Served as primary contact supporting 29 hospitals and 700 clinics• Reduced resolution times for system issues and requests by 30% andoutstanding requests by 40%• Participated in all phases of SurePayHealth implementation for 15hospitals and 300 clinics• Co-led our price estimate accuracy committee • Lead our out-of-network alert committee

Ophthalmology1 location, 2 providers, 5 FTE• Ensured the successful training and implementation of a new EMR system in the clinic• Lead cross-departmental collaboration to improve hospital brand through marketing and community engagement• Planned and oversaw clinic renovation resulting in improved operational efficiency and patient experience• Negotiated equipment service contract• Managed staff and clinic day-to-day operations

• Worked directly with the CFO and CNO on projects pertaining to their respective departments• Audited all physician payments to ensure payments were made according to terms of agreement and supported by proper documentation• Coordinated the valuation and purchase of a physician practice• Assisted with the 2015 budget planning• Analyzed experience and education of RN staff to develop a uniform and simplified pay scale

(Formerly Scott & White Healthcare)• Conducted training for over 200 employees comprised of all levels of staff within the Revenue Cycle department • Created and maintained educational materials and performance improvement training• Expanded new hire orientation to include all Revenue Cycle departments• Implemented training on the importance of verification and registration accuracy for Scott & White Clinic outpatient services staff • Developed and performed training for the opening of McLane Children’s Scott & White Hospital• Managed the implementation and training of new secure visitor check-in software for McLane Children's Scott & White Hospital.

(Formerly Scott & White Healthcare)• Audited self-pay accounts to ensure appropriate departments or vendors were assisting patients with potential financial assistance• Performed edits on insurance errors of all Patient Access staff to reduce preventable denials• Captured demographic, insurance and encounter information of incoming emergency department patients

(Formerly Scott & White Healthcare)• Created a series of linked production logs allowing managers and directors to view performance and productivity values of 12 Patient Access areas • Developed flow charts of the operations in Clinic Admissions which led to process improvements by the Assistant Director of Patient Access• Generated career ladder competency documents used for over 130+ Patient Access staff