Roger Thompson

Roger Thompson Email and Phone Number

Automation Solutions Manager @ MapMatix
South Fork, CO, US
Roger Thompson's Location
South Fork, Colorado, United States, United States
Roger Thompson's Contact Details
About Roger Thompson

Hello, I am Roger Thompson and I have carved out a career in leading edge telecommunications solutions in both Contact Center and Unified Communications. From R&D to architect to people manger on the technology side with Nortel to Business Development and Channel Sales to Product Management Inventor and Owner of Private Cloud Solutions with Avaya, I am eager for the next adventure moving forward.On a personal note, after living the dream of a US suburbia experience for quite some time, we are recreating our 5 years of enjoying the Germany countryside and now building our final home as a log house in the Rocky Mountains of Colorado in a town of 500 residents. Experience Summary:5 Years Instituting New Cloud Lead-to-Cash Automation across Avaya Cloud Portfolio (Hybrid)7 Years Owning Telephony Private Cloud Unified Communications and Contact Center Offer (Remote)5 Years Business Development in AT&T and Verizon Channel Teams with Nortel and Avaya (Remote)5 Years of Telecommunications (Carrier) Business Development with Nortel in Dallas (On-site)10 Years of Telecommunications (Carrier) R&D with Nortel in US and Germany (On-site)I have spent a majority of my career in Next Generation Applications and Tools architectures from offboard intelligent, programmable database solutions, wireline and wireless carrier application solutions to enterprise Contact Center and Unified Communications offers all as 'Enterprise Private Cloud / Carrier Hosted' deployments.My goals are to leverage this telephony and lead-to-cash technology knowledge in conjunction with experience leading global direct report and virtual teams for a Senior Manager level Product Management role associated with leading cloud telecommunications & multimedia vendors and/or service providers.Specialties: Unified Communications, Contact Center, Cloud Solutions, Product Management, Business Development, Tool Development, Global Solution Team / Project Management.

Roger Thompson's Current Company Details
MapMatix

Mapmatix

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Automation Solutions Manager
South Fork, CO, US
Roger Thompson Work Experience Details
  • Mapmatix
    Automation Solutions Manager
    Mapmatix
    South Fork, Co, Us
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  • Avaya
    Senior Business Analyst
    Avaya 2020 - Nov 2024
    Colorado, United States
    Defined procurement tool requirements, prioritized backlog; oversaw implementation, testing and launch to market.• Established new automation team, architecture, and process for Quote to Cash procurement of entire portfolio.• Resulted in 400% decrease in time to revenue and 50% increase in customer satisfaction with portfolio.• Delivered ~400 Automation Features via Jira Epics and Confluence requirements to production.• Mentor and coach to Product Management teams.
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  • Avaya
    Senior Product Manager
    Avaya 2014 - 2020
    Dallas-Fort Worth Metroplex
    Led international team of 40+ core team members to define software as a service solution and launch to global markets.• Defined new Commercial Model including Avaya Contact Center (CC) and Unified Communications (UC) capabilities.• Secured 50+ wins globally driving ~$500M Total Contract Value Revenue to Avaya.• Expanded solution from Avaya Cloud data centers to being hosted in AT&T Cloud, Amazon Web Services (AWS), IBM Cloud and Microsoft Azure Cloud Services.• Owned Offer Definition, Commercial Model, Procurement Toolset and Sales Toolkit.• While owning Avaya Private Cloud, also owned Avaya’s enablement of Avaya Partner Cloud Solutions in North America, Europe, and Asia and grew this business from $1M Annual to $7M Annual over 2 years.• Recipient of the Avaya Incentive Award 3 years in a row for the Private Cloud offer definition and expansion.
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  • Avaya
    Channel Team Business Development Senior Manager
    Avaya 2009 - 2014
    Dallas/Fort Worth Area
    Established new products and new offers into Channel Partner selling and support models.• Defined and launched new Private Cloud for CC and UC with AT&T Business in AT&T Cloud.• Delivered 5 Private Cloud successes with AT&T for $50M Total Contract Value Revenue converting 25% of alliance revenue from on-premises one-time to cloud subscription recurring revenue.• Expanded Private Cloud into IBM Channel Partner residing within IBM Cloud for another 4 wins for $35M.• Defined portfolio of Managed Services for CC and UC solutions with Verizon Business.• Received the Avaya Excellence Award twice for AT&T accomplishments.
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  • Nortel
    Product Manager
    Nortel 2003 - 2009
    Dallas-Fort Worth Metroplex
    Responsible for selling enterprise products into global Carrier market vertical: prioritization of backlog, Agile development with global travel for Carrier customer presentations and requirements gathering.• Successfully sold Nortel’s new Abstraction Layer Gateway product between a carrier’s telecom network and IT backend network for ~$750M into Canada Carrier as the first win for the product.• Agile Scrum Master of 2 Scrum teams in Ottawa, CA.• Launched 3rd Party Application development environment into UC Multimedia solution. • Successfully presented in over 350 customer meetings with over 75 separate customers in NA, Europe and Asia-Pacific frequently using CxO level detail intermixed with strong technical understanding and clarifications.
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  • Nortel Germany
    Remote Site Architect (Expat)
    Nortel Germany 1998 - 2003
    Germany
    Owned driving new North America mothership technology into remote Nortel Germany joint venture requiring selling German team value, training remote team on new products, delivering German implementations to core products. • Established Germany site as owning company’s Carrier Cable Interim and Final solutions.• Led company-wide Lawful Interception design (with US and EU patents) across all product lines.• Owned architecture of innovative Wireline call processing engine coupled with Wireless access solution.• U.S. Patent 2003,0179747 and E.U. Patent EP1389864, System and Method for Intercepting Telecommunications.
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  • Nortel
    R&D Team Lead, People Manager And Software Architect
    Nortel 1993 - 1998
    Dallas-Fort Worth Metroplex
    Managed direct reports and lead software architect of new Programmable Services Node (PSN) solution.• Managed direct report team with annual budget of $1.2M.• Defined PSN solution including reference architecture and node interfaces.• Owner / lead architect of ~75K lines of code for PSN.• Successfully sold PSN solution to target lead Carrier customer for $3.2M.• U.S. Patent 6,038,309: Apparatus and Method for Externally Controlling Processing of a Service Call.• Selected for the Nortel Circle of Excellence Award 3 separate years for PSN accomplishments.
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  • General Dynamics
    Member Of Scientific Staff
    General Dynamics 1990 - 1992
    Fort Worth Tx
    R&D Coding and Testing of Air Force F-16 Falcon software for 4 F-16 subsystems.• Successful delivery of new missile technology being used in Iraq Gulf War.• Two tours of successful software development against Air Force requirements and testing / correcting 4 F-16 subsystems via F-16 simulator environments.
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Roger Thompson Skills

Unified Communications Voip Telecommunications Ip Wireless H.323 Ss7 Tdm Avaya 3gpp Telephony Ethernet Lte Cdma Qos Ngn Mobile Devices Cloud Computing Tcp/ip Strategy Mpls Network Design Pre Sales Networking Switches Managed Services Avaya Technologies

Roger Thompson Education Details

Frequently Asked Questions about Roger Thompson

What company does Roger Thompson work for?

Roger Thompson works for Mapmatix

What is Roger Thompson's role at the current company?

Roger Thompson's current role is Automation Solutions Manager.

What is Roger Thompson's email address?

Roger Thompson's email address is ro****@****ess.com

What is Roger Thompson's direct phone number?

Roger Thompson's direct phone number is (908) 953*****

What schools did Roger Thompson attend?

Roger Thompson attended The University Of Texas At Austin.

What skills is Roger Thompson known for?

Roger Thompson has skills like Unified Communications, Voip, Telecommunications, Ip, Wireless, H.323, Ss7, Tdm, Avaya, 3gpp, Telephony, Ethernet.

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