Certified consultant for wood and gas chimney diagnostics and design.

Western & Southern Life works face-to-face with our clients to help understand their needs and provide solutions designed to meet their investment and protection goals.

As a Lead Consultant at Smalling Masonry I was tasked with the responsibility of safely putting fire in family homes. Whether that was performing an inspection or designing a retrofit or new fireplace system. I was the point of contact for all my customers needs and provided detailed answers in regards to their system and pricing.

 Hired to sell FCA brand products to include: Chrysler, Jeep, Dodge, and Ram. In this position I am required to maintain certification within the company to show that I am knowledgeable in our product to best assist our customers.  Excels with consultative selling and able to apply to a wide range of personalities. Currently I have attained the Jeep Expert certification.

 Hired to sell residential chimney services for small (5 person) company. Responsible forinspections, consultative selling process, and providing technical information (including howpositive and negative pressure zones will affect the fireplace and appliances in the home).Managed all customer accounts, performed as customer service point-of- contact for thecompany, and calculated, estimated and managed all sales accounts. Successfully achievedmore than $200k in sales in 9 months of active selling with $26k the first month). Excels with consultative selling and able to apply to a wide range of personalities. Madesales call to prospect’s residence and encountered extended technical questions over a significant period of time. Successfully closed customer and turned into $6,095 in revenue. Improved installation and technician services process and acted as Project Manager.Technicians frequently reached out for technical advice. Implemented empowering decision-making capability with occasional review. New process significantly improved quality controland operational efficiency while reducing time-on- job. Consistently provides positive interactions to every engagement to ensure positiveinteraction with company. Customer purchased stove and then contacted numerouscompanies to install (all others declined job). Made appointment at residence and appliededucational sales process and walked through the different outcomes on multiple decisionpoints (providing the frugal, good and best options). Sold proper stove and installationpackage and turned into a satisfied customer.

Chimney Solutions specializes in chimney cleanings, chimney inspections, masonry repair, chimney caps & chase covers, chimney liners & relining services, chimney restorations & rebuilding, and a number of other minor or major repairs for your chimney and fireplaces. We also offer custom fireplace installations, fireplace inserts, pre-fab fireplaces, gas logs, wood stoves, pellet stoves and gas stoves, so you’re sure to find exactly what you need for your home or business.

 Hired to provide logistics and management of projects for large residential masonry projects.Responsible for ensuring work equipment and supplies arrive at locations on-time,coordination of project logistics, and providing customer service to clients (both in-office andon-location). Performed quality control and acted as point-of- contact for all clients duringproject. Successfully improved coordination and efficiency of workflow and maintainedsatisfied customers.

As a FedEx Ground Delivery driver, I report to the FedEx Terminal where my truck is located to help load and then to deliver packages before returning the truck to the Terminal at day's end. My responsibilities include: scanning & delivering/picking up packages, driving my delivery vehicle, pre & post trip vehicle inspection daily, and superior customer service.

 Hired to find and close sales for local roofing company. Responsible for developing leads(through door-to- door, networking, referrals, and more). Worked with prospects andinsurance adjusters to develop quotes and estimate repair costs while maintaining thehighest level of ethics and insurance coverage knowledge. Successfully closed more than$250k in sales during 6-months. Worked directly with insurance companies to provide coverage for roof repairs. Customer’shouse had roof vents that were damaged from storm. Other companies were not able tocover repair cost with insurance. Worked directly with insurance company to providecoverage for entire roof resulting in $6k sale. Achieved large roof contracts on a consistent basis. Successfully sold $60k commercialroofing to church, $40k & $55k in residential claims, and $35k small residential claim duringwinter while maintaining complex logistics and customer service with customer.

 Hired as sole person to generate venture capital leads for small (12 person) software salescompany entering a funding round. Developed process to identify and generate highlytargeted leads (including Linkedin, cold calls, and Independent Business Journals), engagedexecutives, and developed initial relationship to pass to the sales team. Leveraged CRM tools(primarily SalesForce) to prospect in specific geographic territories and sectors andmaintained a pipeline of interested prospects. Company achieved $5M funding round goal.

 Hired as Shift Supervisor. Responsible for asset management (both product and employee),loss prevention, marketing, and opening and closing the store. Managed all cash andcounted drawers. Excelled in position and exceeded all company standards.

 Hired to provide maintenance (as part of the work-study program) for Christian Fellowshipschool while attending full-time as a student. Responsible for routine work, repair andgeneral maintenance of facilities, buildings, and equipment. Developed reputation for highstandard of work and reliability, and excelled in position.