Driving growth and adoption of Customer Success Service Level offerings at Cisco by developing and executing strategies for new programs and motions. Leveraging behavioral insights and KPI modeling to enhance customer insights and AI capabilities. Setting vision, renewals strategy, routes-to-market, and key deliverables for adoption, executed in collaboration with Renewals and Customer Success Leadership.

Provided the voice of Customer and Theater requirements into the Operations and Program Management team, retaining customers and growing Annual Recurring Revenue as well as solution consumption. Guiding and creating the distribution of Customer Success Transformation and Acceleration.

Use Case Methodology and Customer Success Console tracking and visibility. Data flow into Customer Success Console and helping create full Adoption Frameworks.CX Scorecard tracking creating for movement of Customers into Low Risk in Leadership Scorecard.

•Helping Cisco to become a customer obsessed company by taking a customer-first lens while programmatically and consistently advancing the Customer Experience motions at scale, tracking outcomes and articulating value throughout the customer’s journey. • Building Lifecycle Partner Communities and Practices• Ensure Customer Business Outcome realization through Data Intelligence • Deliver beyond expectations and identify new opportunities• Drives Solution Lifecycle Acceleration for Cisco Customers• Manages and Delivers Customers / Partners Success Events

• Managed the Security Portfolio for Cisco’s largest Enterprise and Public Sector Customers. Field Offer Advisor for Advanced Malware Protection and Email Security• Drove 3.2 Million-FY18 revenue through software adoption, SFDC opportunities, and subscription renewal; recognized and awarded: Q2 Cisco Innovator for Security

• Managed Latin American and European implementation team on SaaS/Local migrations• Consulted University owners to combine on-site and off-site systems for complete utilization• Helped Sales Managers create high functioning conversion strategies to maximize their revenue growth and increased traffic for our consultants. Successfully Migrated L.A. County Library systems that included 80 locations in their consortia to the AWS Cloud architecture.

• Helped develop and pilot Customer Success at Vivint Solar. Managed the Northeast (Boston and New York) office from the corporate side, ensuring best business practices with sales reps and office management. • Oversaw over 200 accounts, and managed a maximized budget to increase revenue and profitability• Improved efficiency in Solar Purchase agreements and worked with utility companies to reduce time to permission to operate on accounts. Trained employees on Salesforce and system information

• Engaged and supported Bluehost brand development and overall sales growth utilizing all social media channels. Managed and oversaw all platforms including (Twitter, FB, and Instagram) for all EIG brands• Conducted monthly trainings with Sales Managers to create social media streams for new customers that increased revenue in the department. Managed budget to boost sales through Facebook advertising. • Organically grew Twitter account from 15,000 followers to 50,000 followers in less than two years• Managed budget to promote Facebook posts to boost sales and signups through Facebook advertisingDeveloped a more inclusive on-boarding process to help our customers excel and achieve their goals with their web presence. (Consulting them along the way through video, email and webinars)