Roger Walker Email & Phone Number

St Louis, Mo 63141, Mo, Us

- Led cross-functional teams to design and implement innovative DXP solutions, driving a 20% increase in customer engagement.- Built several thriving DXP platform practice leveraging the Acquia / Drupal platform- Developed and executed Go To Market strategies to increase practice market share. This included new business growth as well as current business- Proficient in digital ecosystem optimization and strategic planning, with a focus on driving business growth across online channels- Established data-driven methodologies to identify growth opportunities, delivering products aligned with user needs and business objectives

Des Plaines, Il, Us

- Manage P&L for eCommerce project portfolio of business- Report the state of the portfolio of business to senior leadership- Identify and develop an action plan for growth initiatives centered on the portfolio of business- Conflict resolution within the team structure and improving the overall team cohesion- Identify and communicate resourcing needs internally. Identify gaps in role coverage and responsibilities- Responsible for project escalation resolution and following thru to ensure project success and client satisfaction- Accountability for the success and career growth of direct reports as well as the overall team- Provide direction on resource allocation workstreams- Participation in PMO and SOP improvement initiatives- Review and ensure the accepted impact of SOWs or documentation of significant project enhancements- Monitor performance and coach, mentor, and provide training to direct reports to ensure they are equipped to lead their respective teams effectively- Involved in Partner relationships at the organization level with Znode, OROcommerce, ROC Commerce, Hawksearch, and BigCommerce- Identify and stay on the cutting edge of eCommerce theory and practical implementation. Priority focus on SEO, paid search, WCAG accessibility, payment processing, and GDPR,- Maintain SME knowledge of B2C, B2B, and D2C eCommerce best pratices

Des Plaines, Il, Us

Client facing, project management of custom ecommerce projects built on several ecommerce platforms. Responsibilities include:- Conduct kickoff meetings with clients- Gather design requirements and work with a team to complete designs or prototypes- Manage the project schedule and timeline- Manage project scope and manage change request process- Research, gather, analyze, document, develop and validate functional requirements for web solutions with project stakeholders- Translate user requirements into system requirements, process flows, wireframes, mockups, etc.- Act as a liaison between customers and the development team- Act as the main point of contact for the customer by providing them with weekly updates regarding their projectExperience- Implemented numerous integrations with ERP systems such as P21, SAP, and homegrown systems- Experience with punch out systems from both the technical aspect as well as company-specific business requirements- Have completed several complex PIM implementations using both the Akeneo and Jasper PIM platforms. These include PIM projects with multiple upstream and downstream connections to a single PIM- Extensive work within the B2B ecommerce space- Completed several projects with a large catalog and/or large volume- Have worked with several ecommerce platforms including Magento and Znode- Familiar with third-party learning search tool implementations- In addition to standard Project Management tasks, I have acted in the Business Analyst role as well for requirements gathering and business rule exploration

Project and client relations manager for Six Demon Studio, LLC.During this time as a designer, I have completed projects for a range of clients including web design & programming, extensive SEO work, brand management and general graphic design.I have also been responsible for managing the client experience. This task includes serving as a conduit between the programmers and the client, translating the thoughts, ideas and concerns each has into something that the other can understand. A related task to the client / programmer interaction is serving as the project manager in terms of gathering the needed project information & files from the client and keeping them available for the programming staff. In addition to these other tasks, I'm also responsible for writing project proposals, case studies, generating client leads, keeping track of project timelines and tracking project man-hours for billing purposes. Outside of the graphic design and account management tasks, I also manage the social media marketing for Six Demon Studio and several clients.

Analyzed customer data and market trends to identify and implement opportunities for growth & improvement.