WHAT I DO: I provide a unique combination of education and entertainment in workshops, teleseminars, and webinars training in areas like debt collection, customer service, debt collection management, point of service and face to face collection, and collection strategies. CACi provides superlative performance and service for our clients’ pre-collection, early out, debt collection, insurance billing and follow-up, and call center customer service needs ALL in a COMPLAINT FREE environment!HOW I DO IT: I used to do stand-up comedy, but realized that I want to pay my bills. I was very good at my day job of professional debt collection, and training others how to do debt collection. I combined the two, and quickly learned that people retain more information for longer if they are having fun. CURRENT TRENDS IN TRAINING: Point of Service Collections is hot because self-pay responsibility to hospitals and physicians are more important now than ever. COMPLIANCE is rapidly expanding. Debt Collection Agencies want it. Creditors need it. Regulatory bodies demand it. CURRENT TRENDS IN ACCOUNTS RECEIVABLES MANAGEMENT / DEBT COLLECTION: With budgets coming under more and more scrutiny and FTE typically the first line item slashed, Physicians’ Groups, Hospitals, and other Healthcare Organizations are seeing the value in establishing and reviewing early out programs, early bad debt write-offs, payment monitoring programs, and outsourcing financial class management such as commercial insurance follow up. ICD 10 coding and translation is also gaining steam. OF NOTE: Most creditors realize that in the ever topsy turvy landscape of accounts receivables management and debt collection, the mid-sized regional and national agencies deliver results that the mega-large agencies can’t deliver, and the compliance, quality assurance, and security that small local agencies cannot afford to provide.