Deputy Director, Division Of Family Resources, Indiana Family Social Service Administration
Current• Co-authored new hybrid service delivery system for public assistance programs in Indiana, which improved timeliness from 60% to 95% within two years• Directed activities of Project Management Office (PMO) for development of new hybrid system• Administered 92 county offices for the Indiana Department of Family Resources (DFR) with an annual budget of $194 million dollars• Oversaw ~800 state employees in service to ~1.3 million Hoosier citizens• Managed private contractors assigned to DFR to implement new service delivery system with ~2,000 non-state employees• Coordinated efforts of subject matter experts/business analysts for successful implementation of new hybrid system, including unit acceptance testing• Participated on and contributed to Indiana design and development team for implementation of the Affordable Care Act (ACA)• Analyzed data to improve services to clients receiving benefits in Indiana