Roger Zubiate Email & Phone Number

Austin, TX, US

Austin, Texas, United States

- Optimized freight scheduling across 15 major U.S. markets, enhancing delivery efficiency and client satisfaction.- Managed FTL and LTL needs for businesses using a bespoke freight management system, ensuring the safe and timely transport of sensitive cargo.- Developed and implemented training programs for new operations team members, improving onboarding.

Austin, Texas, United States

- Resolved employer issues for clients ranging from small businesses to large accounts, consistently maintaining a 4.7/5 customer feedback rating, surpassing the 4.3/5 department goal.- Managed the indexing of applicant tracking systems (ATS) data, ensuring seamless integration with the web.- Provided personable and patient service, becoming a trusted.

Phoenix, Arizona Area

- Delivered thorough and compassionate customer service to high-priority driver-partners and riders, consistently meeting call-time and quality standards.- Achieved top-performer status in customer satisfaction, with eight consecutive weeks of perfect survey scores, and earned multiple Best-Call Awards.- Assisted team leads in coaching other agents through.

Tempe, Arizona, United States

- Led and refined specialty coffee and liquor programs, developing menus, training staff, and managing customer relations.- Oversaw inventory and order management, ensuring the bar area adhered to industry standards.- Provided exceptional customer service to a diverse clientele, fostering a welcoming and personalized experience.