Kai Chen Email & Phone Number

Taiwan

- Guided the company through two major pivots by integrating new and existing teams, ensuring continuity of ongoing projects while successfully initiating new business ventures.- Built and led a team of 4-5 product owners and 1 designer in collaboration with a product team of 20+ engineers, delivering 10+ projects and releases as well as multiple AI POC initiatives, all while maintaining existing production systems. - Supported the company in achieving AWS Partner status by launching a custom billing system within six months and earning the AWS Certified Solutions Architect - Associate (SAA) certification.

- Served as the lead product manager during the initial stages of an OTT platform project, collaborating with 4 account managers to support and engage with Japanese clients. Refined development specifications across key areas, including streaming technologies (e.g., video codecs, DRM, player issues), metadata processing, and platform business logic.- Defined the product roadmap, negotiated release schedules, and managed critical system dependencies with clients to ensure project alignment and success.- Acted as a Product Owner within 2 scrum teams, collaborating with 5+ internal cross-functional departments, 3+ third-party vendors, and a total of 10+ stakeholder groups, involving 80+ developers.Developed and executed the first version of the release plan, ensuring acceptable quality standards for delivery.- Optimized the end-to-end project development process, from external client discussions to internal workflows, resulting in a more reliable roadmap and enhanced release stability.

Taipei City, Taiwan

Sysfeather is a technology company specializing in cloud-based E-commerce solutions, serving businesses across Taiwan.- Took on diverse functional roles across business development, product management, account management, and customer support, driving both client satisfaction and operational efficiency.- Designed and implemented a customized workflow using Asana, streamlining processes for multiple teams (Customer Success, Account Management, Development, and Product teams), reducing client onboarding time by 30%, and increasing client visits by 50%.- Provided tailored solutions to clients, supporting the integration of logistics, payment, and e-invoice systems for successful go-live. Conducted system training to ensure smooth adoption and transition.- Created a comprehensive system manual using GitBook and facilitated client training sessions, boosting the Customer Success team's productivity by 50%.- Conducted market research on emerging E-commerce technologies (e.g., Apple Pay, Facebook Shop, e-invoice platforms, and shopping plugins) and analyzed competitors to inform product strategy.

Taipei City, Taiwan

Sudo is a startup company which aims to deliver a better recruitment service exclusively for software engineers. Through 2016, it provides hiring service for 275 companies across SEA, Japan and the US, providing 1,070 opportunities. Sudo have over 13,500 talents who submit over 10,000 applications.• Product ManagementIn charge of planning Sudo website, mobile Apps and other 10+ side projects. Led the Product Team and collaborated with 4 engineers and 1 designer.- Worked closely with sales team and marketing team to collect the feedback from clients and users. Also participated in several technical conferences or meetups and interviewed clients or users to clarify the deeper user needs.- Transferred user needs and feedback into concrete functions. Also built up an function evaluation sheet to help the team determine the priority of these functions in a scientific way.- Monitored and analyzed the key metrics of the website to reveal the chance and the crisis. • Project ManagementExperienced in several projects control include internal Sudo project and 4 external outsourcing projects.- Excellent communication skill, both written and verbal. Experienced in clarifying business needs with clients and translate them into development documents.- Ran a scrum-like management framework and led a 4-people team develop effective features in a efficient way.- Excellent in process building and task management. Familiar with Trello, Redmine and Asana.• Research Ability- Conducted the investment research, the fundraising research and the pitch deck to help Sudo get funding.- Led a part-time teammate to conduct competitive research from over 120 companies/services.