Rogier Koppen Email & Phone Number

Den Haag, Zuid-Holland, Nederland

PEOPLEMANAGEMENT• Aansturing van de soft services in samenwerking met facilitair medewerkers, facilitair adviseur en de servicedesk• Vertegenwoordiger op gebied van hard services en huisvesting in samenwerking met het Rijksvastgoed BedrijfKLANTTEVREDENHEID• Vertegenwoordiger van het onderdeel “Bricks” binnen de herhuisvesting en renovatie van de Algemene Rekenkamer• Standaardiseren en structureren van de dienstverlening in 24 protocollen en werkinstructies• Het Duurzaam Hybride Werken facilitair mogelijk makenLEVERANCIERS• Doelstelling gericht op het inbesteden van partners binnen het Rijk

Den Haag, Zuid-Holland, Nederland

PEOPLEMANAGEMENT• Aansturing van de soft services divisies, waaronder: receptie, schoonmaak en linnendiensten binnen 10 woonzorglocatiesKLANTTEVREDENHEID• Standaardiseren en structureren van de receptiedienstverlening binnen 8 woonzorglocatiesLEVERANCIERS• Het realiseren van partnership • Projectpilot ‘Samen’ geleid, waarin schoonmaakmedewerkers niet-zorg gerelateerde taken overnemen. Uitgangspunt:een lagere werkdruk voor het zorgpersoneel, meer aandacht voor cliënten en een financiële besparing

'S-Gravenhage, Zuid-Holland, Nederland

PEOPLEMANAGEMENT• Aansturing van 3 facilitair coördinatoren• Ontwikkeling van “Ownership” en “Zelfsturende teams”KLANTTEVREDENHEID• Standaardiseren en structureren van de dienstverlening in 20 protocollen en werkinstructies• Contractuele verantwoordelijkheden vertalen naar beleid, planning en audits• Naleven van SLA’s/KPI’s en beheren en waarborgen van FM normen en FM dienstenLEVERANCIERS• Beoordelen/beheren van SLA’s/KPI’s van de leverancier

Tilburg En Omgeving, Nederland

PEOPLEMANAGEMENT• Aansturing van 7 servicedeskmedewerkers en 2 contractbeheerders• Sparringpartner voor 4 facilitair adviseurs en 1 management ondersteuner• Incident manager voor 9 cross-functionele incident coördinatorenKLANTTEVREDENHEID• Eerst aangewezen functionaris bij opschaling naar major incidenten• Initiator van verbetermogelijkheden in de afhandeling en het voorkomen van incidenten• Samenwerkingsrelatie met change-, problem-, en configurationmanager gericht op inhoudelijke analyse, evaluatie en rapportage

Deloitte Breda, Eindhoven, Middelburg & Ericsson Rijen, Sliedrecht

SAFETY• Ensure a safe and healthy workplace with responsibility for all HSE requirements for both JCI and suppliers in accordance with JCI HSE policy• Ensure that there are plans in place for business continuity and disaster recovery plans, registration processes of maintenance services, crisis management processesINTEGRITY• Fully aware of the JCI relevant policy• Responsible that all training in this area are completed in time and successfully for himself as well as for the team and are respected in practiceFINANCE / BUDGET• Monitoring targets, with the aim to pursue profitability• Manage own budget and budget of own site (s) as well as hours and cost of staff etc.• Support and provide input on annual financial planning and KPI reports• Informed about P & L performance within the accountCUSTOMER SATISFACTION• Responsible for the provision of the services, and are arranged at the height of the various commercial models / contracts of the customer• Commit to SLAs / KPIs, manage and safeguard standards of FM and FM services• Manage communication lines to customers and team• Monitoring compliance with health, safety and environmental requirements• Exchange of 'best practices and innovationsSUPPLIERS• Familiar with various suppliers and contract and assess / manage KPI supplier• Ensure proper handling / up-lifting PO's in accordance with the policies of JCI• Identify and report quality problems with suppliers in the Sourcing department and possibly other departmentsPEOPLE MANAGEMENT• Contribute to developing talent• Plans assessment and performance appraisals and determines doelststellingen• Development of an "ownership" mentality• Building relationships with both customers and suppliers• Supporting cross-account options (sharing resources)

Deloitte Nederland (18 Vestigingen)

Writing and monitoring national policy and delivering improvement proposals concerning: Reception, Hospitality & Convenience Services; Workplace Design; Relocations.• RECEPTION, HOSPITALITY & CONVENIENCE SERVICESI managed to load the concept "9+ Customer Experience", made it measurable and possible to stimulate the development to an higher level within Deloitte, according to the Best Talent Programme.Best Talent ProgramIn coproduction with SPARQ developed Best Talent Programme is a training program focused on hostesses to get to a 9+ customer experience. The program is based on the National Reception Barometer: an independent investigation into the reception experience in the Netherlands. The program is tailor made for Deloitte and consists 4 parts: 1.Mystery Visits: 2.Talent Scans 3. Talent Training 4. Continuous Improve Sessions• WORKPLACE SOLUTIONAn alert, advisory and escalating role in the use and design of workplaces and work areas according to the space requirements model.• RELOCATIONI made a nationwide uniform reporting process established for relocations. Part of this process are uniform forms, (draft) and instructions (draft) plans that are aligned with other Group Support Center components.

Deloitte Breda, Eindhoven, Maastricht, Middelburg, Venlo

• Managing accordance to the process method, and manage the contracted services at the site.• Responsible for the planning and execution of all facility operations in accordance with the quality management system• Monitoring the quality of the services provided• Ensuring compliance with legal requirements in accordance with EHS and quality• Managing the Service employees, Handyman etc.• Identify new opportunities for JCI IFM at the customer• Initiate and implement projects• Making proposals for improving methods and procedures with the aim to optimize the service• Monitoring and approving of invoices from suppliers and invoicing of services provided to customers• Responsible for control and monitoring EHS performance JC employees and subcontractors. Ensuring safe work environment and good implementation of EHS procedures

Deloitte Arnhem, Breda, Middelburg

• Managing sites by maintaining the relationship with de customer/client and the local Service Level Agreements.• Maintain relationship with contractors and suppliers about the performance of the current contracts.• Informing, educating and directing handymens, service technicians, and receptionists.• Coordinate internal and external relocations.• Contole and focus on improving quality, service and work to be performed on site daily.

Deloitte Breda, Dordrecht, Middelburg, Terneuzen, Tilburg

• Supervising and controlling the quality audits.• Contact Attn support services: cleaning, security and catering.• Purchases of goods and services, applying for purchase orders as requisitioner and monitoring of payments.• Coordinate internal and external relocations.• Point of contact for employees in the facilities area.• Implementing new methods.

Bachelor'S Degree, Business Administration / Bedrijfskunde / Business Management / Bedrijfsmanagement

Young Professionals Program

Activities and Societies: Module 1: Finance/ Contract/ Legal/ Module 2: People Module 3: Operational Excellence Module 4: Customer Module.

Bedrijfskader

Facilities Planning And Management