Rogier Koppen Email & Phone Number

Den Haag, Zuid-Holland, Nederland

• PEOPLEMANAGEMENT
• Aansturing van de soft services in samenwerking met facilitair medewerkers, facilitair adviseur en de servicedesk
• Vertegenwoordiger op gebied van hard services en huisvesting in samenwerking met het Rijksvastgoed BedrijfKLANTTEVREDENHEID
• Vertegenwoordiger van het onderdeel “Bricks” binnen de herhuisvesting en renovatie van de Algemene Rekenkamer
• Standaardiseren en structureren van de dienstverlening in 24 protocollen en werkinstructies
• Het Duurzaam Hybride Werken facilitair mogelijk makenLEVERANCIERS

Den Haag, Zuid-Holland, Nederland

• PEOPLEMANAGEMENT
• Aansturing van de soft services divisies, waaronder: receptie, schoonmaak en linnendiensten binnen 10 woonzorglocatiesKLANTTEVREDENHEID
• Standaardiseren en structureren van de receptiedienstverlening binnen 8 woonzorglocatiesLEVERANCIERS
• Het realiseren van partnership
• Projectpilot ‘Samen’ geleid, waarin schoonmaakmedewerkers niet-zorg gerelateerde taken overnemen. Uitgangspunt:een lagere werkdruk voor het zorgpersoneel, meer aandacht voor cliënten en een financiële besparing

's-Gravenhage, Zuid-Holland, Nederland

• PEOPLEMANAGEMENT
• Aansturing van 3 facilitair coördinatoren
• Ontwikkeling van “Ownership” en “Zelfsturende teams”KLANTTEVREDENHEID
• Standaardiseren en structureren van de dienstverlening in 20 protocollen en werkinstructies
• Contractuele verantwoordelijkheden vertalen naar beleid, planning en audits
• Naleven van SLA’s/KPI’s en beheren en waarborgen van FM normen en FM dienstenLEVERANCIERS

Tilburg En Omgeving, Nederland

• PEOPLEMANAGEMENT
• Aansturing van 7 servicedeskmedewerkers en 2 contractbeheerders
• Sparringpartner voor 4 facilitair adviseurs en 1 management ondersteuner
• Incident manager voor 9 cross-functionele incident coördinatorenKLANTTEVREDENHEID
• Eerst aangewezen functionaris bij opschaling naar major incidenten
• Initiator van verbetermogelijkheden in de afhandeling en het voorkomen van incidenten

Deloitte Breda, Eindhoven, Middelburg & Ericsson Rijen, Sliedrecht

• SAFETY
• Ensure a safe and healthy workplace with responsibility for all HSE requirements for both JCI and suppliers in accordance with JCI HSE policy
• Ensure that there are plans in place for business continuity and disaster recovery plans, registration processes of maintenance services, crisis management processesINTEGRITY
• Fully aware of the JCI relevant policy
• Responsible that all training in this area are completed in time and successfully for himself as well as for the team and are respected in practiceFINANCE / BUDGET
• Monitoring targets, with the aim to pursue profitability

Deloitte Nederland (18 vestigingen)

• Writing and monitoring national policy and delivering improvement proposals concerning: Reception, Hospitality & Convenience Services; Workplace Design; Relocations.
• RECEPTION, HOSPITALITY & CONVENIENCE SERVICESI managed to load the concept "9+ Customer Experience", made it measurable and possible to stimulate the development to an higher level within Deloitte, according to the.
• WORKPLACE SOLUTIONAn alert, advisory and escalating role in the use and design of workplaces and work areas according to the space requirements model.
• RELOCATIONI made a nationwide uniform reporting process established for relocations. Part of this process are uniform forms, (draft) and instructions (draft) plans that are aligned with other Group Support Center.

Deloitte Breda, Eindhoven, Maastricht, Middelburg, Venlo

• Managing accordance to the process method, and manage the contracted services at the site.
• Responsible for the planning and execution of all facility operations in accordance with the quality management system
• Monitoring the quality of the services provided
• Ensuring compliance with legal requirements in accordance with EHS and quality
• Managing the Service employees, Handyman etc.
• Identify new opportunities for JCI IFM at the customer

Deloitte Arnhem, Breda, Middelburg

• Managing sites by maintaining the relationship with de customer/client and the local Service Level Agreements.
• Maintain relationship with contractors and suppliers about the performance of the current contracts.
• Informing, educating and directing handymens, service technicians, and receptionists.
• Coordinate internal and external relocations.
• Contole and focus on improving quality, service and work to be performed on site daily.

Deloitte Breda, Dordrecht, Middelburg, Terneuzen, Tilburg

• Supervising and controlling the quality audits.
• Contact Attn support services: cleaning, security and catering.
• Purchases of goods and services, applying for purchase orders as requisitioner and monitoring of payments.
• Coordinate internal and external relocations.
• Point of contact for employees in the facilities area.
• Implementing new methods.

Bachelor'S Degree, Business Administration / Bedrijfskunde / Business Management / Bedrijfsmanagement

Young Professionals Program

Activities and Societies: Module 1: Finance/ Contract/ Legal/ Module 2: People Module 3: Operational Excellence Module 4: Customer Module.

Bedrijfskader

Facilities Planning And Management