Rogier Maarse Email & Phone Number

As a Senior Manager at Precedence, I am responsible for the delivery of multiple programs and projects. Furthermore, I am the relationship manager for several of our clients.

As unit manager at Precedence, I was responsible for a small team of consultants. Furthermore, I was the relationship manager for several of our clients.Founded in 2007, Precedence serves sizeable global enterprises by helping them to boost their bottom line while streamlining process architecture design and management. The focus? Measurable results. We uncover the information that our customers need, and empower clients through unique insight into the vast number of processes that they have; including a clear understanding of their services, data and IT systems. Providing insight in your business processes and revealing the actual problem, can be done in a short timeframe.

KPNLead CustomerMicroDatabase Project Nov 2022 - Present- Responsible for the Delivery & Implementation of an on new technology (data fabric) build solution for a Customer Centric View and data quality processVarious Business Architecture analysis for KPN Business Market Jul 2023 - Apr 2024- Responsible for analysis and advice on current process implementations and advice on improvements & innovationsLead Thema Change & Domain Service Apr 2021 - Okt 2022- Responsible for Business Design for the LCE Market on the topics Changes and in the Domain ServiceT-Mobile CRM Transformation Feb 2020 - Apr 2021- Process Designer, responsible for the design including implementation of the Sales processes in B2B domain- Process Design for Self-Service & Service DomainSabbatical - Okt 2019 - Jan 2020 INGGDPR - Structural Solution Data Repository - March 2019 - Sept 2019- Business Consultant, responsible for the global process architecture and design + implementation of solution in the chosen software Global Process Management - 2017 - Feb 2019- Business Consultant, supported ING in several process improvement projects. Main topics: Design Consumer Lending processes ING Global Analyse & Design application processes Accounts, Credit Cards & Consumer Lending ING Turkey Design Global Transformation Office processes - Process Governance Consultant, setting up BPM convention, governance and administration processes and train process community in new methodology- Business Analyst, design and implement business process modelling solution to support uniform business process management frameworkWijnen bouw- Process Consultant, process analyses of core delivery process including pain points analysis and recommendations for improvement

Taken / verantwoordelijkheden vanaf januari 2016: - Implementeren kort cyclisch verbeteren en werken volgens Lean methodiek binnen de SNS klantenservice - Borging kort cyclisch verbeteren in management sturing en structuur- Ontwerpen en implementeren performance rapportages Taken / verantwoordelijkheden tot en met december 2015- Coachen, motiveren en aansturen medewerkers (±20 FTE)- Operationele aansturing werkstromen Beleggen, Helpdesk Internetdiensten en Case Management- Proces- en resultaatverbetering voorgaand genoemde werkstromen - Opstellen jaarplan SNS Klantenservice (±300 FTE)

Als bestuurslid mede verantwoordelijk voor het organiseren van het jaarlijkse FLAIRS evenement onder jonge bankiers van van Landschot, ABN Amro, ING, Rabobank en SNS Bank (350 deelnemers). Rol binnen het bestuur: Externe Betrekkingen. Verantwoordelijk voor de relatie met bestaande en nieuwe partners, onder andere Randstad, TIAS, KPMG en McKinsey.

Juni 2013 - oktober 2013Bedrijf: REAALFunctie: Lean Six Sigma Consultant Opdracht: Projectmanager Waardestroom Intermediaire DistributieNovember 2012 - mei 2013Bedrijf: SNS BankFunctie: Team Manager KlantenserviceMei 2012 - oktober 2012Bedrijf: ZwitserlevenFunctie: Business ControllerOpdracht: Professionaliseren Business Case ManagementNovember 2011 - april 2012Bedrijf: SNS Retail BankFunctie: Business AnalystOpdracht: Project Rolling Forecast

Master, Business Administration, Financial Management

Bachelor, Business Administration

Finance, Banking and Insurance emphases

Business Administration

Studied 5 months at Universita Carlo Cattaneo, Italy passed the following courses: Asset Management International Financial Markets Global.

High School, Vwo, Economie & Maatschappij