Executive Assistant professional overseeing real estate acquisition, deal analysis, financing, property management, company quickbooks and training for Pezon Properties.

Resolutions specialist responsible for resolving customer issues, improving satisfaction, and maintaining high customer service standards by investigating complaints, coordinating with departments, communicating updates, and ensuring customer satisfaction through problem-solving and excellent communication skills.

Coordinated in-home services according to client requests and technician availability. Provided product knowledge support to technicians. Upsold subscription plans and professional services to clients based on their current and future needs, resulting in increased company sales.

Leveraged customer relationships to enhance the experience of high-value eBay Australia customers, including buyers and sellers. Engaged in providing tailored solutions to both immediate and ongoing customer challenges, ensuring a positive experience.