RESPONSIBILITIES:▻ As part of the Customer Success team, responsible for overall management of multiple complex GRC (Risk and Compliance) software implementation projects simultaneously.▻ Lead client onboarding and project kick off by analyzing customers' business needs through pre-sales feedback, documentation review, interviews etc.▻ Guide internal teams to ensure timely decision making, effective stakeholder communication, adherence to high quality implementation standards… Show more RESPONSIBILITIES:▻ As part of the Customer Success team, responsible for overall management of multiple complex GRC (Risk and Compliance) software implementation projects simultaneously.▻ Lead client onboarding and project kick off by analyzing customers' business needs through pre-sales feedback, documentation review, interviews etc.▻ Guide internal teams to ensure timely decision making, effective stakeholder communication, adherence to high quality implementation standards, contingency planning and execution.▻ Proactively identifying issues and drive resolution, whilst assuring a comprehensive risk assessment and mitigation plan is in place for all projects.▻ Collaborate with customers to understand customization needs and then work with development team to translate them into product features.ACHIEVEMENTS:▻ Using the Fast Track methodology, implemented a comprehensive GRC suite Fintech project with 27% faster delivery rate than average time.▻ Awarded "Employee of the Month" recognition in Jun 2023.▻ Successfully trained customer support and implementation resources on GRC modules. Show less

RESPONSIBILITIES:▻ Conducted trainings of Enterprise Risk Management (ERM) solution for US based clients.▻ Helped customers determine appropriate configuration of deployed application.▻ Performed data analysis to devise strategies for mapping client’s historical data in the solution.▻ Provided business and functional level solutions to customers during User Acceptance Testing (UAT).▻ Collaborated with development team to perform Software Quality Assurance to ensure… Show more RESPONSIBILITIES:▻ Conducted trainings of Enterprise Risk Management (ERM) solution for US based clients.▻ Helped customers determine appropriate configuration of deployed application.▻ Performed data analysis to devise strategies for mapping client’s historical data in the solution.▻ Provided business and functional level solutions to customers during User Acceptance Testing (UAT).▻ Collaborated with development team to perform Software Quality Assurance to ensure customer use cases are adequately fulfilled.▻ Developed and validated business intelligence reports in Tableau based on customer requirements.ACHIEVEMENTS:▻ Devised implementation checklists across all application modules that led to an increase in quality deployment by 20%.▻ Overachieved NPS and SLA targets at 92% and 96% respectively.▻ Awarded Employee of the Month 1st Position recognition twice during the tenure.▻ Awarded Employee of the Month 2nd Position recognition thrice during the tenure. Show less

RESPONSIBILITIES:▻ Accountable for Pre-Sales and Onboarding processes: Fulfilled tenders(RFPs/RFIs), proposals, reviewed contracts and performed negotiation with clients.▻ Conducted onsite and remote trainings of complete RiskNucleus® Regulatory Compliance Product Suite for local clients.▻ Led digital transformation/software implementation projects at 3+ major financial institutions in Pakistan.▻ Acted as an account/relationship manager for key clients of Regulatory… Show more RESPONSIBILITIES:▻ Accountable for Pre-Sales and Onboarding processes: Fulfilled tenders(RFPs/RFIs), proposals, reviewed contracts and performed negotiation with clients.▻ Conducted onsite and remote trainings of complete RiskNucleus® Regulatory Compliance Product Suite for local clients.▻ Led digital transformation/software implementation projects at 3+ major financial institutions in Pakistan.▻ Acted as an account/relationship manager for key clients of Regulatory Compliance solution.▻ Prepared marketing content (Regulatory Bulletin, Executive Summary of Circulars, Press Releases etc) for different SaaS based products.ACHIEVEMENTS:▻ Working directly with the CEO, I led presales initiatives that increased compliance solution clientele by almost 80% during two years.▻ Implemented RiskNucleus® Regulatory Compliance solution across a leading microfinance bank at 15% faster rate than average time.▻ Performed quality assurance of System X project (upgrade of GRC Suite) within tight deadlines that led to its successful release across Pakistan and Middle East markets. Show less

RESPONSIBILITIES:▻ Launched home & living, sports & toys categories on marketplace model by onboarding top brands and vendors across Karachi, Lahore and Islamabad Regions.▻ Responsible for ensuring adequate product availability of top performing SKUs at competitive rates and quality.▻ Sole point of contact for any operational related issue from vendor’s end for the assigned categories. Ensuring order fulfillment (availability, pick up, QC, delivery & returns) from vendor’s end… Show more RESPONSIBILITIES:▻ Launched home & living, sports & toys categories on marketplace model by onboarding top brands and vendors across Karachi, Lahore and Islamabad Regions.▻ Responsible for ensuring adequate product availability of top performing SKUs at competitive rates and quality.▻ Sole point of contact for any operational related issue from vendor’s end for the assigned categories. Ensuring order fulfillment (availability, pick up, QC, delivery & returns) from vendor’s end as per agreed SLA.▻ Assuming responsibility of category sales through cost efficient sourcing, competitive pricing, product availability, deals & promotions.ACHIEVEMENTS:▻ Top CM with highest month-on-month GMV contribution in marketplace business (2018) Show less

RESPONSIBILITIES:▻ Managed a diversified client servicing portfolio in B2B folding carton division.▻ Responsible for sales, collection/receivable targets, new business development and relationship management.

SCOPE:▻ Launched the Minimum Viable Product (MVP) related to B2B and B2C markets in the context of e-commerce industry.

SCOPE:▻ Accompanied account managers during new sales prospects hunting.▻ Acquired practical knowledge about customer relationship management by practicing CRM strategies to generate leads and sustain core customers.

SCOPE:▻ Performed secondary research on marketing activities of oil marketing companies of Pakistan for the tenure 2014-2015 with recommendations to PSO for future planning.▻ Devised a marketing campaign "Dil Hai Pakistani - Fueling Patriotism with PSO" on the theme of 'Tribute to Pakistan Army for its efforts in war on terrorism'. ▻ Conducted qualitative research on Petroleum & Services component of the brand and devised a campaign “Drive with Pride” based on the research… Show more SCOPE:▻ Performed secondary research on marketing activities of oil marketing companies of Pakistan for the tenure 2014-2015 with recommendations to PSO for future planning.▻ Devised a marketing campaign "Dil Hai Pakistani - Fueling Patriotism with PSO" on the theme of 'Tribute to Pakistan Army for its efforts in war on terrorism'. ▻ Conducted qualitative research on Petroleum & Services component of the brand and devised a campaign “Drive with Pride” based on the research findings.▻ Prepared a video presentation report of customer perception regarding brand quality and services of all major oil marketing companies operating in Pakistan. Show less

SCOPE:▻ Comprehended the FIT, LSG and Groups structure of lead generation in the hotel industry.▻ Worked closely with the supervisor to enact the “Run down” procedure and direct marketing campaigns.