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Rohail John Email & Phone Number
Client Onboarding and Customer Success Specialist
at
Contour Software
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Onboarding and Customer Success Specialist
Location
Lahore, Punjab, Pakistan
Company size
Who is Rohail John? Overview
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Quick answer
Rohail John is listed as Client Onboarding and Customer Success Specialist at Contour Software, a company with 2150 employees, based in Lahore, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Rohail John.
Rohail John previously worked as Customer Success Specialist at Contour Software and Technical Support Specialist at I2C Inc.. Rohail John studied at Cathedral School No.4, Model Town Campus.
Company email context
Email format at Contour Software
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Contour Software
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Profile bio
About Rohail John
I am a diligent individual, driven to succeed, committed to teamwork, integrity in my work, dependable, well-organized, eager for knowledge, always punctual, adaptable, and composed during challenges.
Current workplace
Rohail John's current company
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Contour Software
9 roles
Rohail John work experience
A career timeline built from the work history available for this profile.
Customer Success Specialist
Current- Onboarding customers onto the Offrs.com platform, ensuring a smooth transition and providing comprehensive training on software features.- Employ strategic retention techniques, presenting tailored offers to customers and closely monitoring their needs, resulting in increased customer satisfaction and loyalty.- Conducting detailed investigations into.
Jul 2023 - Present
Technical Support Specialist
- Providing technical support to 54 clients around the world (US, Canada, Europe, Australia, New Zealand, Singapore).- Providing assistance with filling dispute & chargeback for the unauthorized transactions. - Providing assistance to customers on the emails & escalating the issues to the relevant department including L2, dispute & chargeback teams..
Dec 2022 - Jul 2023
Negotiations Associate
Jul 2021 - Dec 2022
Medical Office Coordinator
- Creating Triage cases and categorizing the urgency of patients' medical needs to prioritize care.- Fulfilling patients' requests for prescription refills, which may include contacting pharmacies to verify medication availability.- Ensuring that all activities adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations, which.
Aug 2021 - Jan 2022
Head Of Customer Support
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.- Worked with the management team to implement the proper division of responsibilities.- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.- Led process improvement and problem-solving.
Sep 2019 - Jun 2021
Head Of Customer Support
- Established effective employee schedules and delegated tasks to take advantage of individual abilitiesand meet expected demands.- Led process improvement and problem-solving efforts to create standard procedures and escalationpolicies for the customer support team
Jan 2019 - Feb 2020
Technical Support Specialist
Worked on the project UberEATS. Handled Queries: - Fake Orders- Ride Issues- Fake Rides- Guarantee Issues- Fare Issues- Onboarding Restaurants- Refund Issues- Wrong Orders
Sep 2018 - Dec 2018
Backend Support Executive
Worked in the section of GGC [Global Captain Connect].Handled Queries:- Payment Issues- Bonus Issues- Guarantee Issues- Fare Issues- SSOC Related Issues- Rating Issues- Credit Issues
Feb 2017 - Sep 2018
Team & coworkers
Colleagues at Contour Software
Other employees you can reach at contour-software.com. View company contacts for 2150 employees →
IJ
Iqra Jawaid
Colleague at Contour SoftwareKarachi Division, Sindh, Pakistan, Pakistan
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DB
Dell Boom
Colleague at Contour SoftwarePakistan, Pakistan
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RA
Raja Ali
Colleague at Contour SoftwarePakistan, Pakistan
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KS
Kiran Shamim
Colleague at Contour SoftwareKarāchi, Sindh, Pakistan, Pakistan
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AA
Asad Ali
Colleague at Contour SoftwarePakistan, Pakistan
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HJ
Hanzala Jamash
Colleague at Contour SoftwareCanada, Canada
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SI
Saqib Iftikhar
Colleague at Contour SoftwareLahore District, Punjab, Pakistan, Pakistan
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QK
Quratulain K.
Colleague at Contour SoftwarePakistan, Pakistan
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MS
Muhammad Sumair Khandwani
Colleague at Contour SoftwarePakistan, Pakistan
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AZ
Ahsan Zia
Colleague at Contour SoftwareKarāchi, Sindh, Pakistan, Pakistan
View →
Iqra Jawaid
Colleague at Contour SoftwareKarachi Division, Sindh, Pakistan, Pakistan
View →
DB
Dell Boom
Colleague at Contour SoftwarePakistan, Pakistan
View →
RA
Raja Ali
Colleague at Contour SoftwarePakistan, Pakistan
View →
KS
Kiran Shamim
Colleague at Contour SoftwareKarāchi, Sindh, Pakistan, Pakistan
View →
AA
Asad Ali
Colleague at Contour SoftwarePakistan, Pakistan
View →
HJ
Hanzala Jamash
Colleague at Contour SoftwareCanada, Canada
View →
SI
Saqib Iftikhar
Colleague at Contour SoftwareLahore District, Punjab, Pakistan, Pakistan
View →
QK
Quratulain K.
Colleague at Contour SoftwarePakistan, Pakistan
View →
MS
Muhammad Sumair Khandwani
Colleague at Contour SoftwarePakistan, Pakistan
View →
AZ
Ahsan Zia
Colleague at Contour SoftwareKarāchi, Sindh, Pakistan, Pakistan
View →
2 education records
Rohail John education
Education record
Cathedral School No.4, Model Town Campus
Education record
Central Group Of Colleges, Gulberg Campus
FAQ
Frequently asked questions about Rohail John
Quick answers generated from the profile data available on this page.
What company does Rohail John work for?
Rohail John works for Contour Software.
What is Rohail John's role at Contour Software?
Rohail John is listed as Client Onboarding and Customer Success Specialist at Contour Software.
Where is Rohail John based?
Rohail John is based in Lahore, Punjab, Pakistan while working with Contour Software.
What companies has Rohail John worked for?
Rohail John has worked for Contour Software, I2C Inc., Rocket Money (Formerly Truebill), North Star Health, and Dr. Najeeb Lectures.
Who are Rohail John's colleagues at Contour Software?
Rohail John's colleagues at Contour Software include Iqra Jawaid, Dell Boom, Raja Ali, Kiran Shamim, and Asad Ali.
How can I contact Rohail John?
You can use AeroLeads to view verified contact signals for Rohail John at Contour Software, including work email, phone, and LinkedIn data when available.
What schools did Rohail John attend?
Rohail John studied at Cathedral School No.4, Model Town Campus.
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