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Rohan Monis Email & Phone Number
Partner and Head of Operations
at
Talent Management Consultancy
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Partner and Head of Operations
Location
Kolkata, West Bengal, India
Who is Rohan Monis? Overview
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Quick answer
Rohan Monis is listed as Partner and Head of Operations at Talent Management Consultancy, based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Rohan Monis.
Rohan Monis previously worked as Partner & Head of Operations at Talent Management Consultancy and Recruiting Manager at Talent Management Consultancy. Rohan Monis holds Bachelor Of Business Administration - Bba from Sikkim Manipal University - Distance Education.
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Email format at Talent Management Consultancy
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Talent Management Consultancy
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Profile bio
About Rohan Monis
At Talent Management Consultancy, my role as Partner & Head of Operations encompasses spearheading a team adept in global talent acquisition and business development, with a focus on regions including the Middle East, Europe, and Africa. Leveraging hardware expertise and a commitment to customer satisfaction has been central to our success in securing new contracts and fostering client relationships. Our team's mission aligns with delivering exceptional talent solutions and career opportunities, evidenced by successful recruitment projects in diverse sectors. Contributing to the consultancy's growth, we have established a robust presence in the healthcare, education, IT, telecom, engineering, and manufacturing industries, underpinned by a strategic approach to talent onboarding and partnership development.
Current workplace
Rohan Monis's current company
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Talent Management Consultancy
Website
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8 roles
Rohan Monis work experience
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Partner & Head Of Operations
Recruiting Manager
Global Talent Acquisition Specialist | Business Development ManagerMiddle East, Europe and Africa
Recruitment Manager
Nov 2019 - Apr 2023
Lead Business Development Manager
o Managing team of 10+ reportees and delivering Operational Metrics for Online voice based process for an American Property Preservation Company, dealing with customer’s queries. o Delivering Operational KPIs week on week in terms of performance. o Performance Management through variance reduction and outlier management through high challenge and high support mechanism. o Delivering real time on call support along with sup calls and handling Chargebacks and at-costs as the lead for Operations. o Monitoring on call behavior of advisors thus ensuring real time checks by coaching & audits.
Dec 2017 - Jul 2019
Client Tech Supt Sr. Associate (L2)
*Responds to customer technical problems/issues related to hardware, software andnetworking via e-mail/chat, online, social media and phone.*Assists customers by diagnosing problems and providing resolutions for technical service orcare issues.*Uses troubleshooting techniques and tools to identify products that are defective and followguidelines in issuing service ca lls/contacts.*Advises/educates customers within procedural guidelines to ensure a complete solution totheir technical or service questions.*Identifies, researches and provides input on unique or recurring customer problems.*Remains knowledgeable of Dell’s product line, current industry products and technologies.*Focuses on delivering a positive customer experience according to Dell standards.*Monitors and tracks issues to ensure accurate resolution.*May be involved in revenue generation activities with current Dell customers.*Reviews and distributes pertinent cross-functional information.* Handles Escalated and complex customer technical issues.*Mentor and train new joiness and provide support.*Manage team in the absence of Manager
Oct 2011 - Mar 2017
Client Technical Support Associate
*Taking Inbound Calls and providing technical support for hardware issues for US customers with their dell desktops, laptops and printers.*Proficient at maintaining cordial relationship with customers and clients, ensuring quality & service norms to achieve customer satisfaction and business retention.*Taking ownership for issue resolution.*Generating revenue for the organization.
Aug 2008 - Sep 2011
Sr.Tech Support Associate
Wipro Spectramind
Successfully handled client queries through calls.Proficient at maintaining cordial relationship with customers & clients, ensuring quality & service norms to achieve customer satisfaction and business retention.Recipient of the various applauds & accolades for being consistent performance and excellent call taker.As a quality Analyst handled a team and groomed the Agents for being proficient on quality parameters and soft skills.Giving regular feedbacks and taking trainings sessions, huddles and meetings to discuss on their performance.Driven the team to improve team quality scores by handling team contests & games.Prepare & Updated Team Reports & Activities.
Oct 2006 - Dec 2008
3 education records
Rohan Monis education
Bachelor Of Business Administration - Bba
A.I.S.S.C.E, Science
Kalyani Central Model School
10, A.I.S.C.E, Science
Netaji Subhash Public School
FAQ
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What company does Rohan Monis work for?
Rohan Monis works for Talent Management Consultancy.
What is Rohan Monis's role at Talent Management Consultancy?
Rohan Monis is listed as Partner and Head of Operations at Talent Management Consultancy.
Where is Rohan Monis based?
Rohan Monis is based in Kolkata, West Bengal, India while working with Talent Management Consultancy.
What companies has Rohan Monis worked for?
Rohan Monis has worked for Talent Management Consultancy, Archetive Solutions Pvt. Ltd., Dell, and Wipro Spectramind.
How can I contact Rohan Monis?
You can use AeroLeads to view verified contact signals for Rohan Monis at Talent Management Consultancy, including work email, phone, and LinkedIn data when available.
What schools did Rohan Monis attend?
Rohan Monis holds Bachelor Of Business Administration - Bba from Sikkim Manipal University - Distance Education.
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