Entercoms rebranded its service business to ActioHX as the company continues expanding its focus on the Human Experience (HX). ActioHX, provides actionable HX insights and services to assist companies enhance their customers’ support experience, driving greater client retention and new client growth. HX is driven by human centricity, the idea that people are much more than statistics or data. For more information, visit us at www.actiohx.com.

Interacting with Clients. Gathering Information. Understanding Business Requirement, Web Analytics, Managing Service Chain of Contract Manufacturer, Automation, Team guidance, Building dashboards

My role involves carrying out financial analysis, information gathering from clients and then building storyboards as per requirement. The process followed is of analysing the needs and goals of the people from non finance background and develop instruction materials, activities, tryout and assessment. The content is developed taking into consideration the educational and instructional theories.