Sr CRM/Salesforce Professional with 14+ years of total experience of which 12+ years on Salesforce platform. Delivering enterprise services as a solution expert & ITIL V3 certified. • Successfully performed roles in Salesforce such as- Sr. Salesforce Consultant, CRM Manager, Business Analyst, Platform Lead, Solution designer & Sr. Administrator for Project Delivery & Global Enterprise teams.- Leading BAU, Project implementation, rollout, enhancement and maintenance work for Salesforce solutions including integrations.- Solution designer responsible for organizational applications (cloud & legacy).- Scrum master to utilize Agile for sprint planning and backlog groooming. • Lead workshops with Salesforce.com customers for Requirements and Business Processes Analysis. Extensive experience in mapping customer’s requirements to solutions & service offerings. Configure and customize Sales, Service, Community, Marketing Cloud applications. • Strong in stakeholder management, end to end project delivery, building trustworthy relationships in Enterprise-to-small customers, software development lifecycle (SDLC), client engagement, technology feasibility, in depth analysis, planning & mentoring teams. • Devise Data strategies & Tasks. Design Integration using middleware with Salesforce & legacy systems. Design solutions for 3rd party / Appexchange applications to integrate with Salesforce and work across SDLC lifecycle. Scope and manage change requests. • Experience of working in challenging and fast paced environment to support multiple projects simultaneously to manage delivery by delegating tasks in project team. • Worked in both Agile and Waterfall methodologies. Collaborated with diverse IT teams across global locations. Conducted trainings & knowledge sharing presentations for global teams. Effective written and verbal communication skills. • Skills and Expertise in following:o Salesforce Sales Cloud, Service Cloud, Community Cloud, Integrations with: Marketing Applications such as Qualtrics, Mailchimp, Eventbrite, Adwords, Adintel etc., Legacy systems such as Oracle EBS, SAP, OpenText Content Management System, ServiceNow, Field Service Applications, Various Appexchange Applications.o Enterprise Tools & Platforms – Workbench, G-Suite, Apex Data Loader, Mulesoft Data Loader, Force.com, Tableau, API Integrations, JIRA, Confluence, Informatica Cloud, Mulesoft, Document generation, VisualForceo Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, Project, Visio.o Database skills in Oracle, SQL, Excel.