- Handling IKEA, ACE & TOYS R US - Managed up to 130,000 deliveries until date- Compiling daily, weekly and monthly reports accounting all the deliveries, overtime hours of the employees and other reports and submitting in timely manner for further analysis. - Planning and administrating deliveries for brands such as ACE, Toys R Us & IKEA - Coordinating the schedule for team members and assigning them to their respective teams. - Supervising the dispatching items… Show more - Handling IKEA, ACE & TOYS R US - Managed up to 130,000 deliveries until date- Compiling daily, weekly and monthly reports accounting all the deliveries, overtime hours of the employees and other reports and submitting in timely manner for further analysis. - Planning and administrating deliveries for brands such as ACE, Toys R Us & IKEA - Coordinating the schedule for team members and assigning them to their respective teams. - Supervising the dispatching items to ensure and guarantee correct deliveries. - Monitoring and analysing the delivery schedule daily and addressing any issues to store managers. - Counselling the delivery team members with proper greeting and appearance for Client interactions. - Identifying and resolving any complaints from team members or clients Show less

- Conducting survey for local, import & export move - Preparing Quotation taking into consideration cost-profit ratio.- Preparing packers and trucks for local move including warehousing facility if needed by the customer- Compiling, Analyzing and confirming the best suitable agent for an export or import move. - Ensure that everything is according to FIDI FAIM standards & guidelines.

- Resolving issues on Customer Inquiry and feedback. - Eligible for direct Internal Job Posting (IJP) for Quality Leader, Duty Manager, Customer Relations Team for Complaints Department due to good customer satisfaction service results, low on Average Hold Time, Statistics in place etc.

- Responsible for giving customers train schedules and ticket costs. - Liaison with British Transport Police to check for any untoward mishaps like terrorist attacks, accidents, delays etc. - Helping customers stranded at stations where service is disrupted and arranging transportation. - Additional responsibility given to check for any IT hardware issues in the Department.