Customer Support & Crew Operations - Zingbus Marshal Android App-Product Owner for the Crew & CX Support Product Suite. Increased Crew & CX Support Team Efficiency by conceptualizing new features in Marshal Android app, Admin Portal & Real Time Issue Mgmt & Tracking portalZingbus B2C Channels - Android app, iOS app, m-web & d-web– Improved Total Transaction Success Rate by integrating Juspay Payment Page on B2C channels– Implemented WhatsApp bot resolving ~71% of incoming… Show more Customer Support & Crew Operations - Zingbus Marshal Android App-Product Owner for the Crew & CX Support Product Suite. Increased Crew & CX Support Team Efficiency by conceptualizing new features in Marshal Android app, Admin Portal & Real Time Issue Mgmt & Tracking portalZingbus B2C Channels - Android app, iOS app, m-web & d-web– Improved Total Transaction Success Rate by integrating Juspay Payment Page on B2C channels– Implemented WhatsApp bot resolving ~71% of incoming chat volume– Built a CX-support dashboard generating real time alerts basis Customer Calls & Bus GPS dataSkills - Product Roadmap, Wireframing, Mixpanel, SQL, Jira, Figma, Hotjar, Lucid, BalsamiQ, Google Analytics, Postman, API, Agile, User Stories, Stakeholder Mgmt., A/B Testing Show less

1. Implemented a Marketing Strategy highlighting use cases of Data Virtualization for Financial Institutions2. Ran a Webinar Campaign through Dunn & Bradstreet attended by 150 BFSI CXOs from APAC & MENA region3. Prepared collaterals – brochures, presentations and reusable content for walkthroughs and sales pitches

1. Studied intelligence reports on US Banking trends due to Covid-19 in Branchless Banking, Cloud, Cyber-Security2. Catalogued stand-out offerings from over 10 disruptive Fintech companies from all over the world that could be implemented by US banks to improve the Small and Medium Business Banking Infrastructure experience3. Evaluated competitor’s offerings & Identified day-to-day banking procedures impacted by Covid-19 that could leverage Cloud Adoption to achieve Straight Through… Show more 1. Studied intelligence reports on US Banking trends due to Covid-19 in Branchless Banking, Cloud, Cyber-Security2. Catalogued stand-out offerings from over 10 disruptive Fintech companies from all over the world that could be implemented by US banks to improve the Small and Medium Business Banking Infrastructure experience3. Evaluated competitor’s offerings & Identified day-to-day banking procedures impacted by Covid-19 that could leverage Cloud Adoption to achieve Straight Through Processing in order to create differentiated value propositions Show less

1. Worked in tandem with the Founder and design team to ideate, define User Journeys for different User Personas, conceived an MVP by building wireframes in Balsamiq & built a product roadmap with a backlog of user stories2. Conducted market research for an Ed-Tech company in 0-1 phase & gathered user behavior insights3. Worked in collaboration with the Design and Engineering team to create High Fidelity mock-up Screen Prototypes on Figma

> Gathered Market Intelligence and performed Competitive Analysis by conducting Primary & Secondary research to explore business opportunities for a Hybrid model of foreign language learning institute> Prepared a Go-To-Market strategy outlining the Target Group choices and suggestions pertaining to Sales and Pricing of the service

> Led a Payments project for a Fortune 500 Canadian Bank which involved changes across 7 interconnected applications & coordinated Automation, end to end integration & UAT efforts across these layers> As Team Lead, built monthly cost estimation proposals & resource allocation sheets presented to the clientsAchievements> Won the Customer Delight Award for implementing technology transformation initiatives & successful delivery of a key project.> Conserved… Show more > Led a Payments project for a Fortune 500 Canadian Bank which involved changes across 7 interconnected applications & coordinated Automation, end to end integration & UAT efforts across these layers> As Team Lead, built monthly cost estimation proposals & resource allocation sheets presented to the clientsAchievements> Won the Customer Delight Award for implementing technology transformation initiatives & successful delivery of a key project.> Conserved efforts worth $2400 per month by building a Java utility that automated time-consuming daily tasks Show less

> Using Python Machine Learning libraries, built a POC that could extract Branch Details from the image of a cheque> As a Business Analyst, worked with the Credit Risk team to gather business requirements & helped to build a reporting application where one can see accounts with Margin Calls & track several parameters like D/E ratio, Loan/Value ratio> Acted as a SPOC at the offshore location for a Client On-boarding application linked to the brokerage system