I am trained in software development languages (C#, Java), networking, and operating systems (Windows, Linux), data gathering, modeling and database management systems (Oracle, SQL Server), information retrieval techniques and programming languages (SQL, JDBC), Windows application development, networked software development, and web application development (HTML5, XHMTL, JavaScript, ASP.NET).I also have valuable experience in utilizing LEAN principles to implement process improvement methodologies. For more than eight years, I have been involved in analyzing and improving business processes to optimize performance, meeting best practice standards, and improving quality for customers and end users. My skills include strategic planning, process improvement, performing process mapping, value-stream mapping, root-cause analysis, pareto analysis, and utilizing control charts to evaluate process variability.