Rohan Deshmukh Email and Phone Number

- Identifies any Sev2/ tool issues impacting team, vendor experience and raise a flag when appropriate and proposes solutions that remove barriers to enable resolutions for Sellers- Responds to Associate support requests (i.e. Vendor Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving timely first contact resolution, as well as a remarkable & reproducible Seller Experience- Reviews regularly and take quick actions on cases pending due… Show more - Identifies any Sev2/ tool issues impacting team, vendor experience and raise a flag when appropriate and proposes solutions that remove barriers to enable resolutions for Sellers- Responds to Associate support requests (i.e. Vendor Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving timely first contact resolution, as well as a remarkable & reproducible Seller Experience- Reviews regularly and take quick actions on cases pending due to associates, Resolver Groups, internal teams and liaises with other departments to resolve Seller issues- Possesses knowledge expertise in several skills/platforms and specialties with the ability to share that knowledge with others and has ability to multi-task utilizing a wide variety of software tools, review policies and communicate effective solutions- Drives process changes effectively in their team, ensures process compliance and adoption of tools, changes in policy, etc.- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues and has good communication skills- Uses the daily adherence/shrink report to identify outlier and provides direction and coaching in relation to schedule adherence- Provides timely, well documented, specific & action plan oriented coaching & corrective guidance on all quality metrics with focus on building self-sufficiency and accountability in the team- Drives timely quality audit completion and calibration- Serves as the first resolution point for Associates, provides accurate and timely Andon cord resolution and assists associates in diagnosing technical, operational, system and process issues- Drives excellence in Associate experience, is highly-energetic, approachable, co-operative and a great team player, possesses great process proficiency and good in managing time- Participates in daily Gemba walk process and participate/conduct daily team huddles Show less

Roles & Responsibilities: ▪ Demonstrating end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.▪ Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.▪ Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.▪ Demonstrating excellent… Show more Roles & Responsibilities: ▪ Demonstrating end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.▪ Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.▪ Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.▪ Demonstrating excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.▪ Demonstrates effective, clear and professional written and oral communication.▪ Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.▪ Acts as the primary interface between the Amazon and its business/vendor partners (based in Europe, North America, Japan).▪ Responsible for providing timely and accurate operational support to Merchants/Vendor selling on the company’s platform, I act as the primary solution provider for global sellers on the Company’s platforms.▪ Recognizing and identifying system, process and policy issues impacting firm’s Sellers partners.▪ Assisting in catalog mapping and management of vendors/merchants on company site (amazon.co.uk) Show less