As a Social Media Specialist at Kotak Education Foundation, I manage and enhance our digital presence to amplify our mission of empowering underprivileged children through quality education. My responsibilities include:- Developing and executing social media strategies across various platforms.- Creating engaging content, including posts, graphics, and videos.- Analyzing social media metrics to track performance and optimize campaigns.- Collaborating with cross-functional teams to support campaigns and initiatives.- Engaging with our community to foster positive relationships and drive engagement.My goal is to leverage social media to increase awareness about our programs, drive engagement, and support our fundraising efforts. I am passionate about using digital platforms to make a positive impact on the lives of underprivileged children.At Kotak Education Foundation, I am proud to contribute to an organization dedicated to transforming lives through education.

• As a proficient assistant campaign manager, I have successfully spearheaded strategiccampaign initiatives for esteemed brands like Coca-Cola, McAfee, etc., showcasing my ability to drive engagement and enhance brand recognition.• Managed all social media campaigns, including Internet forums, blogs, social networkingapplications, and message boards.• Supervise both inbound and outbound marketing campaigns to generate new business andsupport clients and sales teams.• Ensure that the service levels for the client are met as per the service level agreement.

• Managed franchisee documentation, including MOUs, agreements, and correspondence.• Organized and maintained records of incoming and outgoing documents.• Prepared high-quality MIS reports.• Resolved customer complaints via phone and email.• Coordinated with stakeholders to close ticket cases in Zoho CRM.• Guided new franchise partners during school setup.• Collaborated with the business team for successful school launches.• Monitor the turn-around time (TAT) and follow-up to ensure closure within timelines.• Ensuring continuous adherence to existing guidelines on various aspects of delivery, response tointernal clients, and mail etiquette.• Review escalations and audit errors to ensure that there is feedback taken and that they are incorporated into our process.• Maintained a database of client interactions and leads.• Assisted the sales team with growth and development.• Led special projects in online relationship management and report creation.

• Managed social media accounts.• Created content calendar for daily postings.• Increased social media following and clicks by 31%.• Successfully spearhead campaigns on social media platforms, including Facebook, Instagram,and LinkedIn.• Manage social media planning for the execution of marketing strategies and community management.• Monitor the online presence of the company's brand and engage with users, strengtheningcustomer relationships.• Coordinating with bloggers and ensuring they experience the right brain development program seamlessly.