Department of Information technology● Project management involving the migration of Datacenter to Cloud environment and ensured round the clock Datacenter operations management. Stakeholder management, program management, Audit and regulatory compliance. .

● Spearheaded beta-testing and deployed WhatsApp banking and Metaverse lounge to enable ease of access to customers. Research and vendor outreach for blockchain technologies.

● Reduced credit processing times by 30%, leading to improved customer satisfaction and increased the credit portfolio as a deputy branch head of a rural branch.● Enhanced customer experience by implementing mobile banking solution, resulting in a 60% increase in digital banking adoption in the customer base of the district.● Piloted digital lending in the district by streamlining workflows and implementing technology-driven solutions, resulting in faster and more accurate credit assessments and approvals.● Led a team of 5 to conduct socio-economic household surveys, camps at hospitals to ensure financial literacy and covered 85% customers of the village under Government social insurance schemes.

● Enhanced user experience through user training and troubleshooting issues with products like datacenter servers, switches, firewalls, Access points. ● Awarded twice for consistently achieving customer satisfaction feedback of 85%+ and resolving cases quickly.● Analyzed error logs and diagnosed complex network faults of Fortune 500 companies by implementing corrective methods thereby reducing network downtimes by 50%.