• Effectively handled and monitored production incidents and Change Requests (CRQ) within the Helix platform, ensuring timely resolution and minimal disruption to business operations in the BFSI (Banking, Financial Services, and Insurance) sector.• Provided production L2 support by identifying and addressing system issues promptly, contributing to seamless business continuity.• Analysed, maintained, and provided support for existing software applications, implementing best practices to enhance system efficiency and user experience.• Collaborated closely with business stakeholders, applying analytical and problem-solving techniques to meet project requirements and deliver solutions that aligned with organisational objectives.• Engaged proactively with upstream and downstream application teams, contributing to risk management and compliance initiatives, ensuring applications adhere to industry standards and regulatory requirements.• Demonstrated exceptional soft skills, including problem-solving, effective communication, and strong teamwork, to foster a collaborative and productive work environment.