Rohan Gade Email and Phone Number

My primary focus is on cultivating robust relationships with clients and ensuring their needs are effectively addressed. This entails establishing and nurturing rapport with clients to gain a comprehensive understanding of their requirements and concerns. Collaborating closely with internal teams, I facilitate the gathering of detailed job requirements and ensure alignment with client expectations. Serving as a liaison, I promptly address client queries and concerns, striving to proactively resolve any issues or conflicts to uphold a positive client experience. Additionally, I am responsible for collecting and relaying client feedback and rankings to internal departments, fostering transparent communication and trust. Moreover, I oversee the exchange of documents between clients and our organization to ensure adherence to contractual agreements, while keeping clients informed of pertinent updates and activities throughout the process.

Passionate about creating vibrant workplace cultures, I am an Employee Engagement Manager at Software Galaxy Systems, LLC (SGS). With a commitment to fostering positive employee experiences, I lead initiatives that drive motivation, satisfaction, and collaboration. Through strategic programs, I aim to enhance well-being, promote open communication, and cultivate a sense of belonging. Proud to contribute to SGS's success by ensuring our workforce is engaged, inspired, and ready for tomorrow's challenges. Let's connect and explore the power of employee engagement together!

Bringing a wealth of expertise in quality management to Software Galaxy Systems, LLC (SGS), I served as the Quality Department Manager. Overseeing robust quality assurance processes, I ensured adherence to industry standards and compliance. My role extended to internal audits, process optimization, and continuous improvement initiatives. With a commitment to excellence, I played a key role in maintaining SGS's reputation for delivering high-quality solutions. Excited to connect and share insights on the dynamic intersection of quality and success.

As a seasoned Business Development Manager at Bellurbis LLC, I spearheaded strategic growth initiatives, fostering key partnerships and expanding our market presence. Utilizing a dynamic tech-oriented approach, I identified new business opportunities, nurtured client relationships, and successfully achieved sales targets. My expertise also extended to researching prospective accounts in target markets, where I specialized in identifying growth opportunities, conducting market analysis, and devising strategic approaches for market penetration. Eager to connect and share insights that drive business success through a blend of strategic development and targeted market research.

As the Learning & Development Manager at Bellurbis, I played a central role in shaping the growth and success of our team. From overseeing fresher recruitment to seamlessly onboarding new employees through comprehensive training, I ensured a dynamic and skilled workforce.In my capacity, I identified training needs, developed targeted curriculum, and delivered structured courses, fostering a culture of continuous learning. Spearheading various Training & Development programs, I wrote training materials, conducted post-training reviews, and actively reduced process bottlenecks by providing hands-on coaching on best practices, procedures, and performance strategies.Not only did I resolve staff conflicts through active listening and finding appropriate middle ground, but I also maintained a professional, organized, and safe environment for employees. Through meticulous record-keeping, I identified areas for improvement, maximized team performance, and effectively evaluated employees' strengths to assign tasks based on their experience and training.Eager to connect and share insights on effective Learning & Development strategies at Bellurbis!

As a Relationship Manager at Ocwen, one of the leading non-bank mortgage servicing companies in America, I played a pivotal role in managing a diverse range of responsibilities to ensure effective mortgage servicing and customer satisfaction.My expertise included explaining complex mortgage terms to borrowers and creating new repayment plans for delinquent accounts. Handling customer disputes, escrow, and managing inbound/outbound calls for collections and loan resolution options were integral aspects of my role. I also proactively worked on a given set of loans in outbound, consistently achieving monthly targets.Collaborating with Real Estate Firms, Brokers, Law Firms, and Escrow Firms, I efficiently obtained customer/business-based documents to expedite resolution options. Assisting customers with queries on Modifications, Deed-in-Lieu, and Short Sale, I calculated debt-to-income ratios and income based on various financials received from borrowers.My responsibilities extended to reviewing a variety of documents such as purchase sales contracts, mortgage deeds, divorce decrees, HUD, Final HUD for approval, proof of funds, paystubs, food stamps, Dodd Frank Certificates, W2 forms, 1098 & 1099 tax forms, Deed of Trust, and more. I navigated through FHA, VA, Freddie Mac, and Fannie Mae loan processing guidelines, policies, and procedures.Negotiating all aspects of plans with customers and third parties, I managed the timely resolution of loans and addressed customer inquiries effectively. With a keen focus on compliance, I ensured timely follow-up on all workflows, calls (both inbound and outbound).Excited to connect and share insights from my dynamic experience in the non-bank mortgage servicing industry at Ocwen!

As a seasoned Senior Customer Service Executive at Intelenet (later acquired by Serco), I had the privilege of advancing to a role handling Premier Accounts for Barclays in the UAE. In this dynamic position, I led a portfolio of new Premier customers, introducing them to the Barclays Premier Banking proposition with a focus on trust and market leadership.My responsibilities included providing excellent customer service from the outset, establishing enduring relationships, and serving as a trusted point of contact for Premier customers. I offered digital expertise to enhance their confidence in utilizing their preferred banking channels.Collaboration was key as I worked closely with colleagues in Premier Banking to deliver exceptional customer experiences. This involved creating tailored solutions that addressed the short-term and long-term needs of our Premier Core customers.My role also involved proactive issue monitoring and immediate resolution, ensuring customer satisfaction and loyalty. Maintaining an in-depth knowledge of banking products and distribution, I provided optimal service support and played a pivotal role in achieving sales goals and exceeding performance metrics for customer service.Through effective communication and exemplary interpersonal skills, I cultivated lucrative relationships with both new and existing clients. Committed to compliance with internal controls and policies, I performed banking and financial tasks with precision, guaranteeing a five-star service experience for our valued clients.Excited to connect and share insights from my experience in delivering premier customer service and driving client satisfaction at Barclays, UAE.

As a Customer Service Associate at Firstsource, I commenced my career with a focus on providing technical support to TalkTalk customers, a prominent British broadband provider. In this role, I was dedicated to delivering exceptional customer service by aiming to provide a positive and engaging experience, ultimately resolving any issues the customers encountered.My responsibilities extended to managing a variety of activities to ensure customer demands were met. This involved setting strategic approaches to maximize performance for the business. Through effective communication and technical expertise, I navigated customer inquiries, provided solutions, and contributed to the overall success of the customer service operations.Excited to connect and share insights from my early career experiences in customer service at Firstsource and supporting TalkTalk customers.