Rohan J Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Managed Marketplace Operations, Returns, and dispute resolution.- Streamlined Marketplace Returns process, reducing claim losses ensuring clarity and cost reduction.-Handled PLA for Marketplaces, continuously optimized strategies based on high selling styles for improved ROI & enhanced visibility.- Conducted financial reconciliation to eliminate any payout errors.- P&L management for the marketplaces.- Complete control over returns, created SOPs for returns and end to end order level tracking.- Contributed to marketplace P&L, aligning expenses with financial goals.Skills: Marketplace Management, Returns and Dispute Resolution, PLA Optimization, P&L Management, Process Streamlining, Financial Reconciliation, SOP Development, Data Tracking

Bengaluru, Karnataka, India

- Expanded responsibilities to work on Amazon and Flipkart, specializing in catalogue management, order processing, and dashboard management.- Effectively maintain product listings on these e-commerce platforms, ensuring accurate and engaging content.- Utilizing Amazon and Flipkart dashboards to monitor and improve sales performance, leveraging data-driven insights.- Also continued to oversee end-to-end operations, including order management, customer support, and procurement support.Skills: Marketplace Management, Catalogue Management, Order Processing, Dashboard Management (Shopify, Amazon & Flipkart)

Bengaluru, Karnataka, India

- Playing a key role in the efficient management of end-to-end operations for a prominent eCommerce startup, with responsibilities spanning order management, customer support, and procurement support.- Actively participating in the oversight of the packaging team, ensuring strict adherence to quality standards and timely order deliveries.- Collaborating closely with logistics partners to optimize supply chain processes, enhancing operational efficiency.- Contributing to the implementation of strategic initiatives aimed at improving overall operational performance, resulting in increased productivity and exceptional customer service.Skills: Operations Management, Order Fulfillment, Procurement, Packaging Optimization, Strategic Planning, Process Improvement, Team Collaboration, Data Analysis, Problem-solving, Shopify

Bengaluru, Karnataka, India

- Led a team responsible for outward quality control (QC) inspections, ensuring the safety and functionality of vehicles before they were deployed for customer use.- Developed comprehensive QC processes and checklists, resulting in a 30% improvement in identifying and resolving potential issues before vehicle deployment.- Actively participated in different projects, including the development of a helmet sensor, aimed at enhancing the customer experience and ensuring a smooth and safe ride for users of Bounce vehicles.- Collaborated with internal and external stakeholders to define project requirements, conducted testing and validation, and implemented the helmet sensor successfully across the Bounce vehicle fleet.- Stayed updated with emerging technologies and industry trends related to telematics, IoT, and vehicle diagnostics, incorporating them into the development of best practices and innovative solutions.Skills: Quality Assurance, Quality Control, Project Management, Stakeholder collaboration

Bengaluru, Karnataka, India

- Served as a Diagnostic Engineer at Bounce, specializing in troubleshooting and resolving telematics issues related to GPS, devices, actuators.- Successfully handled telematics devices such as Carnot and Beast, ensuring their optimal performance and reliability.- Conducted thorough diagnostics and root cause analysis to identify and resolve GPS signal disruptions, device malfunctions, failures, resulting in reduction of vehicle downtime.Skills: Telematics troubleshooting, GPS diagnostics, Device management (Carnot, Beast)

Bachelor Of Engineering - Be, Electronics And Communication Engineering

Activities and Societies: National Service Scheme

Pu, Science, 93%