Senior Associate
Pune, Maharashtra, India
Collaborated with Project Managers to ensure seamless project transitions and workflow optimization.Conducted 100% quality audits to maintain high standards in case handling.Led team huddles and calls to communicate updates and drive alignment on process changes.Provided consistent support to teammates, solving challenges and participating in extra activities to foster team success.Managed new batches, offering guidance and strategies to help achieve performance targets.Proposed and implemented process improvements in collaboration with supervisors to enhance workflow efficiency.Actively participated in project-level activities, including project creation, resource allocation, deallocation, and timesheet monitoring.Ensured accurate timesheet updates across teams, minimizing errors in invoicing processes.