Rohan Kumar Email & Phone Number

Ludhiana, Pb, In

Ludhiana, Punjab, India

Moga, Punjab, India

System Administrator,Tech-support,MS RDP,SMS,Commuicator, Windows XP, Windows 7 Windows 8, Windows 10, MS Office-Word/Excel/Power point, VPN, Customer Service, Firewall management, Server monitoring, Outlook,LAN and Printer installation and resolving related issues.

Ludhiana, Punjab, India

When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member. • for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network. • Installing, Configuring and Troubleshooting of ORCALE & SAP Software at client side.• Configure Mails on the Blackberry/IOS/Windows Phones.• Installation of Symantec Endpoint Protection Antivirus server version 11.XXX as well as client version on servers and also checking the VDF for PAN North secondary servers & Clients on daily basis.• Handling server related severity tickets & using Remedy 6.3• Providing technical support to Punjab & NCR Branches.• Tools used IT Self Help, Service now, and Remedy.• Installing, Configuring and Troubleshooting of CTS Software at client side.• Installing, Configuring and Troubleshooting of Access Points with 2D and 3D scanners at client side.• Working as a System Administrator.• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. • Performs remedial troubleshooting on computers, laptops, printers and any other authorized peripheral equipment. • Develop trends by monitoring and analyzing incoming calls, problems and support requests.• Customize desktop hardware to meet user specifications and site standards.• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

Ludhiana Area, India

Providing technical support to Punjab. Responsible to Solving different types of Technical issue in application as Outlook, Ms Office as well as desktop support, solving system issues. Providing support to remote control tools like VNC, Remote Desktop & Remote assistance to diagnose issues for users who sit at different locations. Installing, Configuring and Troubleshooting of Symantec Endpoint Protection Antivirus Software in client side. Configure & Handling the Blackberry Handheld Related calls. Maintaining checklist for all the daily, weekly & monthly activities Installation of Symantec Endpoint Protection Antivirus server version 11.XXX as well as client version on servers and also checking the VDF for PAN North secondary servers & Clients on daily basis. Application (Webmail) installation on all android versions and troubleshooting. Handling Windows errors. Maintaining network equipments or devices etc.

Ludhiana Area, India

Kotak Mahindra Bank: Oct 2013 to Jan 2016 Worked with Wipro Infotech in Kotak Mahindra Bank project as a System Administrator co-partner Access Infotech Pvt Ltd and Progressive Infotech Pvt. Ltd. RESPONSBLITY INCLUDED  Providing technical support to Punjab. Remotely by telephone or through SCCM Responsible to Solving different types of Technical issue in application as Outlook, Ms Office & different banking applications like Finacle, Sibbel, and URL based applications, as well as desktop support, solving system issues. Providing support to remote control tools like VNC, Remote Desktop & Remote assistance to diagnose issues for users who sit at different locations. Also handling users Calls on OUTLOOK, Citrix, and PCOM and All Banking software. Installing, Configuring and Troubleshooting of CTS Software at client side. Installing, Configuring and Troubleshooting of Symantec Endpoint Protection Antivirus Software in client side. Configure & Handling the Blackberry Handheld Related calls. Maintaining checklist for all the daily, weekly & monthly activities Installation of Symantec Endpoint Protection Antivirus server version 11.XXX as well as client version on servers and also checking the VDF for PAN North secondary servers & Clients on daily basis. Handling server related severity tickets & using Remedy 6.3

Standard Chartered (MNC): Jan 2010 to May 2013 Worked with Wipro Infotech in Standard Chartered Bank project as a System Administrator co-partner Olypums Personnel Allied Services Pvt. Ltd and Access Infotech Pvt Ltd. RESPONSBLITY INCLUDED  Providing technical support to Punjab & NCR Branches Remotely by telephone or through VNC Responsible to Solving different types of Technical issue in application as Outlook, Ms Office & different banking applications like EBBS, Hogan, and URL based applications, as well as desktop support, solving system issues. Providing support to remote control tools like VNC, Remote Desktop & Remote assistance to diagnose issues for users who sit at different locations. Working knowledge of email client MS outlook. Also handling users Calls on OUTLOOK, Citrix, and PCOM and All Banking software. Handling Responsibility of BCP Testing,  Installing, Configuring and Troubleshooting of FileNet Capture Software in client side. Installing, Configuring and Troubleshooting of Symantec Endpoint Protection Antivirus Software in client side. Handling Remote Management Using Windows VNC, Remotely Possible, RDP. Configure & Handling the Blackberry Handheld Related calls. Maintaining checklist for all the daily, weekly & monthly activities Installation of Symantec Endpoint Protection Antivirus server version 11.XXX as well as client version on servers and also checking the VDF for PAN North secondary servers & Clients on daily basis.