With 15 years of diverse experience in SaaS, IT services, Manufacturing, Food-tech, and Supply Chain Logistics, I've played a pivotal role in driving business growth and operational efficiency. My roles in B2B/Enterprise Sales, Business Development, Key Account Management, Analytics, and Project Management have equipped me with a versatile skill set.My strength lies in delivering tangible results. I've tackled complex business challenges by using data-driven solutions, achieving significant cost savings and boosting revenue for various clients. As an experienced project manager, I've maintained a perfect track record of on-time project delivery, ensuring precise fulfilment of client needs.I'm all about helping clients drive innovation and committed to propelling businesses forward by leveraging the most advanced tools and products. Core Competencies: Consultative selling, Customer Success, Business Development, Key Account Management, End-to-End Project Management, Stakeholder Management, Advanced Data Analytics, Machine Learning, Tableau, Power BI.
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Customer Success ManagerXpandretailDubai, Ae -
Customer Success ManagerXpandretail Feb 2024 - PresentDubai, United Arab Emirates -
Customer Success, Sales And Analytics ConsultantNero Integrated Solutions Jul 2018 - Jan 2024Dubai, United Arab Emirates• Rendered Business Consulting services using Data Science and Advance Analytics.• Guided and empowered a 14-member cross-functional team across India and MENA, enhancing coordination and collaboration.• Achieved $20,000 in savings and revenue growth of 24.19% (2018-2022) for a technology based 3rd party logistics, measured through enhanced efficiency, by spearheading operations.• Led digital transformation programs for clients in Finance, Banking and Insurance domains, yielding $2M revenue increase, enhanced customer satisfaction, and successful program completion.• Ensured 100% on-time project delivery as a Business Consultant (using data science), ensuring exceptional digital journey.• Improved NPS from 57 to 81, elevating client satisfaction and engagement by improving software service delivery.• Drove a 5x business growth, measured by revenue enhancement, by AI/ML adoption. -
Regional Account Manager - Customer SuccessChai Point Sep 2016 - Jun 2018Gurgaon, India• Expanded market reach by 40%, measured by client acquisitions, through innovative marketing strategies.• Accelerated Business Development, driving a 27% increase in the sales pipeline through strategic go-to-market initiatives.• Generated $350,000 in revenue in 1 year from new client acquisition, promoting growth.• Propelled 20% revenue expansion from existing large enterprises by implementing effective up-selling. -
Sales Account ManagerOla (Ani Technologies Pvt Ltd) Apr 2015 - Sep 2016Gurgaon, IndiaHyperlocal Food delivery (Ola Cafe) - • Expanded partner growth by 12x, measured by increased partner count, bolstering the sales ecosystem.• Trimmed monthly expenses from over $125,000 to under $12,500 in a year, employing data-driven and agile business processes.• Improved sales efficiency, enabling 20% faster delivery, measured by turnaround time, through process optimization. • Facilitated on-time renewals, maintaining a 100% renewal rate for subscription contracts. -
Key Account Manager - SubscriptionsZomato Jan 2015 - Mar 2015Gurgaon, India• Help restaurants brand themselves better on Zomato products.• Provided quarterly reviews to partners to showcase the areas of growth and areas of improvement.• Prepared and interpreted result reports for advertising and marketing campaigns for clients.• Suggested strategic measures to improve the effectiveness of the marketing campaigns.• Drove end-to-end sales process. -
Business Manager - Key AccountsJabil May 2012 - Dec 2014Gurgaon, India• Managed account Profit & Loss statements for the key accounts.• Scaled team from 0 to 13 members across 2 regions - enabling target realization, guided by strategic leadership and execution.• Realized an exceptional 400% surge in IT hardware and accessory sales within 3 months, measured through quantifiable revenue enhancement, by implementing innovative strategies. • Revamped product portfolio for channel partners, by strategically reallocating low-performing products to high-potential areas, resulting in a 13.5% increase in revenue. • Conducted monthly service reviews, identifying improvement opportunities and maintaining a 90% satisfaction rate. -
Sales EngineerSyscom Corporation Limited (A Sagem Orga Company) Nov 2009 - Apr 2012Noida Area, India• Successfully increased sales by 18% in the last quarter of the first year by implementing a targeted outreach strategy, resulting in a revenue boost.• Boosted machinery up-time by 3% through effective fault finding and root cause analysis for breakdowns.• Presented monthly insights to the management on breakdown time, spare parts consumption, and future action plans.
Rohan Kumar Education Details
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Advanced Management Program In Business Analytics -
First Class
Frequently Asked Questions about Rohan Kumar
What company does Rohan Kumar work for?
Rohan Kumar works for Xpandretail
What is Rohan Kumar's role at the current company?
Rohan Kumar's current role is Customer Success Manager.
What schools did Rohan Kumar attend?
Rohan Kumar attended Indian School Of Business, Institute Of Management Technology, Ghaziabad, North Maharashtra University, Delhi Public School - R. K. Puram.
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Rohan Kumar
Premium Product Consultant At American Express - Middle East And North AfricaUnited Arab Emirates -
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Rohan Kumar
Dubai, United Arab Emirates1knightfrank.com -
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