Rohan Kumar
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Rohan Kumar Email & Phone Number

Customer Success Manager at Xpandretail
Location: Dubai, United Arab Emirates, United Arab Emirates 8 work roles 4 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Success Manager
Location
Dubai, United Arab Emirates, United Arab Emirates

Who is Rohan Kumar? Overview

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Quick answer

Rohan Kumar is listed as Customer Success Manager at Xpandretail, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Rohan Kumar.

Rohan Kumar previously worked as Customer Success, Sales and Analytics Consultant at Nero Integrated Solutions and Regional Account Manager - Customer Success at Chai Point. Rohan Kumar holds Advanced Management Program In Business Analytics from Indian School Of Business.

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Email format at Xpandretail

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Xpandretail

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Profile bio

About Rohan Kumar

With 15 years of diverse experience in SaaS, IT services, Manufacturing, Food-tech, and Supply Chain Logistics, I've played a pivotal role in driving business growth and operational efficiency. My roles in B2B/Enterprise Sales, Business Development, Key Account Management, Analytics, and Project Management have equipped me with a versatile skill set.My strength lies in delivering tangible results. I've tackled complex business challenges by using data-driven solutions, achieving significant cost savings and boosting revenue for various clients. As an experienced project manager, I've maintained a perfect track record of on-time project delivery, ensuring precise fulfilment of client needs.I'm all about helping clients drive innovation and committed to propelling businesses forward by leveraging the most advanced tools and products. Core Competencies: Consultative selling, Customer Success, Business Development, Key Account Management, End-to-End Project Management, Stakeholder Management, Advanced Data Analytics, Machine Learning, Tableau, Power BI.

Current workplace

Rohan Kumar's current company

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Xpandretail
Xpandretail
Customer Success Manager
Dubai, AE
AeroLeads page
8 roles

Rohan Kumar work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current

Dubai, United Arab Emirates

Feb 2024 - Present

Customer Success, Sales And Analytics Consultant

Dubai, United Arab Emirates

  • Rendered Business Consulting services using Data Science and Advance Analytics.
  • Guided and empowered a 14-member cross-functional team across India and MENA, enhancing coordination and collaboration.
  • Achieved $20,000 in savings and revenue growth of 24.19% (2018-2022) for a technology based 3rd party logistics, measured through enhanced efficiency, by spearheading operations.
  • Led digital transformation programs for clients in Finance, Banking and Insurance domains, yielding $2M revenue increase, enhanced customer satisfaction, and successful program completion.
  • Ensured 100% on-time project delivery as a Business Consultant (using data science), ensuring exceptional digital journey.
  • Improved NPS from 57 to 81, elevating client satisfaction and engagement by improving software service delivery.
Jul 2018 - Jan 2024

Regional Account Manager - Customer Success

Gurgaon, India

  • Expanded market reach by 40%, measured by client acquisitions, through innovative marketing strategies.
  • Accelerated Business Development, driving a 27% increase in the sales pipeline through strategic go-to-market initiatives.
  • Generated $350,000 in revenue in 1 year from new client acquisition, promoting growth.
  • Propelled 20% revenue expansion from existing large enterprises by implementing effective up-selling.
Sep 2016 - Jun 2018

Sales Account Manager

Gurgaon, India

  • Hyperlocal Food delivery (Ola Cafe) -
  • Expanded partner growth by 12x, measured by increased partner count, bolstering the sales ecosystem.
  • Trimmed monthly expenses from over $125,000 to under $12,500 in a year, employing data-driven and agile business processes.
  • Improved sales efficiency, enabling 20% faster delivery, measured by turnaround time, through process optimization.
  • Facilitated on-time renewals, maintaining a 100% renewal rate for subscription contracts.
Apr 2015 - Sep 2016

Key Account Manager - Subscriptions

Gurgaon, India

  • Help restaurants brand themselves better on Zomato products.
  • Provided quarterly reviews to partners to showcase the areas of growth and areas of improvement.
  • Prepared and interpreted result reports for advertising and marketing campaigns for clients.
  • Suggested strategic measures to improve the effectiveness of the marketing campaigns.
  • Drove end-to-end sales process.
Jan 2015 - Mar 2015

Business Manager - Key Accounts

Gurgaon, India

  • Managed account Profit & Loss statements for the key accounts.
  • Scaled team from 0 to 13 members across 2 regions - enabling target realization, guided by strategic leadership and execution.
  • Realized an exceptional 400% surge in IT hardware and accessory sales within 3 months, measured through quantifiable revenue enhancement, by implementing innovative strategies.
  • Revamped product portfolio for channel partners, by strategically reallocating low-performing products to high-potential areas, resulting in a 13.5% increase in revenue.
  • Conducted monthly service reviews, identifying improvement opportunities and maintaining a 90% satisfaction rate.
May 2012 - Dec 2014

Sales Engineer

Noida Area, India

  • Successfully increased sales by 18% in the last quarter of the first year by implementing a targeted outreach strategy, resulting in a revenue boost.
  • Boosted machinery up-time by 3% through effective fault finding and root cause analysis for breakdowns.
  • Presented monthly insights to the management on breakdown time, spare parts consumption, and future action plans.
Nov 2009 - Apr 2012
4 education records

Rohan Kumar education

FAQ

Frequently asked questions about Rohan Kumar

Quick answers generated from the profile data available on this page.

What company does Rohan Kumar work for?

Rohan Kumar works for Xpandretail.

What is Rohan Kumar's role at Xpandretail?

Rohan Kumar is listed as Customer Success Manager at Xpandretail.

Where is Rohan Kumar based?

Rohan Kumar is based in Dubai, United Arab Emirates, United Arab Emirates while working with Xpandretail.

What companies has Rohan Kumar worked for?

Rohan Kumar has worked for Xpandretail, Nero Integrated Solutions, Chai Point, Ola (Ani Technologies Pvt Ltd), and Zomato.

How can I contact Rohan Kumar?

You can use AeroLeads to view verified contact signals for Rohan Kumar at Xpandretail, including work email, phone, and LinkedIn data when available.

What schools did Rohan Kumar attend?

Rohan Kumar holds Advanced Management Program In Business Analytics from Indian School Of Business.

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