• Handled the complete operations of the store• Monitored the operations of a team of over 25 members• Ensured the availability of:o Store staff by recruiting, selecting, orienting and training employeeso Merchandise and services by approving contracts and maintaining inventory• Executed complete store operational requirements by scheduling & assigning employees and following up on work results• Responsible for:o Implementing and monitoring the process related to store operationso Identifying current & future customer requirements by establishing rapport with customers and other persons in a position to understand service requirementso Taking care of customer service including handling queries and complaints• Liaised with agencies and meeting organizations for tie ups for enhancing the business• Effectively achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions• Provided a safe and clean store environment to the employees and customers• Maintained stability and reputation of the store by complying with legal requirements• Ascertained marketing strategy changes by reviewing operating & financial statements and departmental sales records• Successfully achieved targets and implementing strategies for improving sales

CSD DIVISION

• Involved in:o Loading and unloading of the productso Proper handling and storing the products• Provided receipt of goods after proper inspection• Responsible for identifying the damages while receiving, placing and delivery of the goods• Supervised the movement of products• Accountable for handling transporters and ensuring vehicle placement in time and managing administration activities• Effectively maintaining inward & outward entries of the products

• Responsible for making delivery orders• Developed report and submitted the same to the superior• Ensured proper up-to-date maintenance of data in the excel sheet• Effectively operating SAP supply division module

• Accountable for ordering new stock and involved in checking & invoicing• Conducted product promotions and displayed new stock for helping customers in choosing products• Rendering advise on the use and care of products• Involved in preparing invoices & sales dockets and arranging the payment to suppliers for goods• Handled various functions related to banking and accounts• Managed price stock and participated in stock takes• Coordinated with clients and provided assistance to them for enhancing brand loyalty and customer retention• Responsible for managing the market outstanding recoveries• Ensured hassle free implementation of financial settlements for managing company’s profitability