• Part of Solution Delivery Group (CBS - SDG)o Managing Personal Loans online preapproved offers journey.o Managing Partner Integration for Debit Card based purchase finance.• End to end Delivery of projects related to Business / Regulatory / Audit requirement, Preparing SOP’s related to functionality delivered.• Vendor Co-ordination for project delivery.• Handling the Bank’s Testing Team.

IDFC Bank Ltd - LBS Kurla, Mumbai. Managing CRMnext a web based application, Below are the list of activities managedKey Responsibilities:* Handling CRM Application Integration for Leads, Customer Service Case, Client On boarding.* Interaction with Vendor for resolution of Issues / Bugs related to UAT / Production.* Testing of Handshaking with various other banking applications.* Interaction with Enterprise Service Bus (ESB) Team for Building CRM Services in ESB.

India Infoline Ltd- Wagle Estate, Thane. Key Responsibilities: Managing Crm Application Development / Support team. (Team Size 4) Implementation of processes / modules as per the requirement of the Business. Configuration/Testing of Process in the Application (CRMnext) Testing of Builds before release on production. Handling L2 support team for crm application. Managing CRMnext Application

Reliance Capital Asset Management - Jupiter Mill, Elphinstone Rd. Managing CRMnext a web based application, which is used for customerservice, sales, Leads, Reports.Working with business stakeholders, application developers and across functionalunits to identify business needs and discuss solution options.Plan, design, and implement application database code objects, such as storedprocedures and views.Build and maintain SQL scripts and complex queries… Show more Reliance Capital Asset Management - Jupiter Mill, Elphinstone Rd. Managing CRMnext a web based application, which is used for customerservice, sales, Leads, Reports.Working with business stakeholders, application developers and across functionalunits to identify business needs and discuss solution options.Plan, design, and implement application database code objects, such as storedprocedures and views.Build and maintain SQL scripts and complex queries for data analysis andextraction also building applications using VB6 and Asp.net platform.Key Responsibilities: Automation of Reports Understanding Processes Configuration/Testing of Process in the Application (CRMnext) Documentation of the Process Testing of Builds before release on production. New initiatives;  Managing CRMnext Application Show less