1) Fire Fighting: Lead & Command the scene of emergency incidents which Includes adjudicating, directing the crew members to execute the operations at the emergency incident ensuring minimum loss of property with optimum utilization of resources available 2) Fire Prevention: Fire prevention work which includes Risk assessment of High Rise Buildings & other trades & enforcement of Fire Act.3) Organization Development: Annual Budgeting, General Administration, relentless & regular feedback to the crew members & Welfare of Employees.4) Talent Acquisition: Recruitment & training of newly recruited officers & Fire-fighters.5) Administration: Upkeep of Fire Engine & other appliances & gears issued to Fire Station. Attendance Management, Maintenance of staff quarters & station etc.

Coaching & Budding Customer Service Representatives. Process Improvement Initiative. Quality control. Handling Attendance Management System. Conducting process & security training for CSR  Part of Real Time adherence team. Tracking & analysis of CSR\s performance