As a General Administrator at ScriptoSphere, I oversee the training, communication, evaluation, and reporting of a team of transcriptionists who work with international clients, including prestigious institutions like Harvard University. I have been in this role for over nine years, and I have a Master of Business Administration degree in Finance.My core competencies include English grammar, operations management, quality management, and web research. I am skilled at training the team on how to understand different accents, improve listening skills, and conduct online research. I also communicate with clients and sort out any issues, as well as report to the CEO on team performance and goals. I am motivated by delivering high-quality transcription services that meet the expectations and standards of our clients. My mission is to empower and support my team to achieve excellence and efficiency in their work.