Rohan Prasad Email & Phone Number

Delhi, India

• Manage and optimize social media accounts, including Instagram, Facebook, and LinkedIn.
• Collaborate with influencers and manage partnerships to enhance brand visibility.
• Oversee the production team to ensure timely and quality output of products.
• Coordinate with the social media marketing team to develop and implement effective campaigns.
• Capture and showcase Behind-the-Scenes (BTS) content of product manufacturing.
• Utilize AI avatars creatively to enhance content.

Gurugram, Haryana, India

• Provided troubleshooting assistance to clients queries regarding internet, cable, telephone, home security systems, and mobile services.
• Helped customers with information about their monthly bills, dues, transactions, and account information.
• Upsell and cross-sell new products and services.
• Increased the team's sales by 25% through regular follow-ups with potential customers.
• Because of good communication and upselling skills, got selected for the support role to train new hires.

Kolkata, West Bengal, India

• Answered 64+ calls and emails per day to resolved customers queries.
• Achieved a 97% customer satisfaction rating and a 100% resolution rating for continuously providing excellent customer service.
• Because of my good communication and public speaking skills, got selected as a subject-matter expert to train new hires.
• Cross-trained new hires in the organization.

• Internship day-to-day responsibilities included:
• Interacting with the customers, solving their queries, and following up with them via WhatsApp and calls.
• Report daily and track conversions.
• Assisting the digital marketing team.
• Handling the Instagram and Facebook accounts.
• Preparing daily reports on Google and Excel sheets.

Assuming the role of a Social Media Marketer, I had a considerable amount ofresponsibilities like ideating, creating and posting to different socialmedia platforms. Also, handled all the assigned tasks effortlessly.