• Manage and optimize social media accounts, including Instagram, Facebook, and LinkedIn.• Collaborate with influencers and manage partnerships to enhance brand visibility.• Oversee the production team to ensure timely and quality output of products.• Coordinate with the social media marketing team to develop and implement effective campaigns.• Capture and showcase Behind-the-Scenes (BTS) content of product manufacturing.• Utilize AI avatars creatively to enhance content.• Build and nurture B2B connections via LinkedIn through engaging content.• Handle day-to-day brand operations efficiently.

• Provided troubleshooting assistance to clients queries regarding internet, cable, telephone, home security systems, and mobile services.• Helped customers with information about their monthly bills, dues, transactions, and account information. • Upsell and cross-sell new products and services.• Increased the team's sales by 25% through regular follow-ups with potential customers.• Because of good communication and upselling skills, got selected for the support role to train new hires.

• Answered 64+ calls and emails per day to resolved customers queries. • Achieved a 97% customer satisfaction rating and a 100% resolution rating for continuously providing excellent customer service. • Because of my good communication and public speaking skills, got selected as a subject-matter expert to train new hires.• Cross-trained new hires in the organization.

Internship day-to-day responsibilities included :• Interacting with the customers, solving their queries, and following up with them via WhatsApp and calls.• Report daily and track conversions.• Assisting the digital marketing team.• Handling the Instagram and Facebook accounts.• Preparing daily reports on Google and Excel sheets.• Leading a team of interns to make the business run smoothly.

Assuming the role of a Social Media Marketer, I had a considerable amount ofresponsibilities like ideating, creating and posting to different socialmedia platforms. Also, handled all the assigned tasks effortlessly.