Leading the technical support team at STRATACACHE, my role capitalizes on a blend of ITIL foundations and hands-on digital signage experience to drive superior solutions and client satisfaction. Our team's dedication to technical excellence has enhanced project implementation and the resolution of complex issues, ensuring seamless operations for our clients.Leveraging skills in Microsoft Servers, IT Security, VAPT and Digital Signage Solutions along with a strategic mindset acquired in recent years, we've raised the bar for customer support. With a commitment to continuous learning, I ensure that our team remains at the forefront of IT advancements, aligning STRATACACHE's service offerings with the evolving digital landscape.
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Senior Project LeadStratacacheNoida, Up, In
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Technical Support ManagerStratacache Sep 2022 - PresentNoida, Uttar Pradesh, India
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Digital Signage ExecutiveStratacache Nov 2017 - Sep 2022India
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Senior Technical Support SpecialistOmrdigi Tech Pvt Ltd Sep 2015 - Oct 2017New Delhi, Delhi
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Assistant Technical ExecutiveGinger Webs Pvt. Ltd. Feb 2014 - Aug 2015New Delhi Area, IndiaAct as Assistant support executive and adviser to Technical Support Analysts and Specialists.Daily interaction with customers via phone and email communication across a range of issues and products of the company.Advises customer of service enhancement, forthcoming new product information.Provide in-depth training in areas of product to the client, general product knowledge, and integration, working as well as processing.Document all technical inquiries and customer-reported problems in the customer trackingdatabase and in the escalation tracking system, including the nature of the inquiry, and theresolution recommended.Maintain an software record of technical information to research possible solutions to customer-reported problems.Provide support on escalated technical inquiries from Analysts and Specialists; diagnose reported problems or configuration issues and recommend possible solutions.Worked on various projects assigned by the company head. Collaborates with developer and testing team to fulfill the project on given time.
Rohan Ranjan Skills
Rohan Ranjan Education Details
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Operation Management -
Neelkanth Institute Of TechnologyA
Frequently Asked Questions about Rohan Ranjan
What company does Rohan Ranjan work for?
Rohan Ranjan works for Stratacache
What is Rohan Ranjan's role at the current company?
Rohan Ranjan's current role is Senior Project Lead.
What schools did Rohan Ranjan attend?
Rohan Ranjan attended Institute Of Management Technology, Ghaziabad, Neelkanth Institute Of Technology.
What are some of Rohan Ranjan's interests?
Rohan Ranjan has interest in Education, Environment, Science And Technology, Animal Welfare, Arts And Culture.
What skills is Rohan Ranjan known for?
Rohan Ranjan has skills like C, Team Management, Crm, Pre Sales, Mysql, Project Management, Technical Support, Software Installation, Microsoft Office, Technical Demonstrations, Product Presentation, Robotics.
Who are Rohan Ranjan's colleagues?
Rohan Ranjan's colleagues are Matt Foust, Matthew Schafer, Mark Kincer Jr, Alonso Pacheco, Marc Stephenson, Michael Z., Marie Le Gall.
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Rohan Ranjan
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Rohan Ranjan
Senior Staff Engineer @ Nagarro | Certified Scrummaster | Digital Sustainability | Valid Us B1 VisaGurugram3citixsys.com, gmail.com, nagarro.com -
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Rohan Ranjan
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