Orchestrated the entire chargeback process, ensuring swift and precise resolution of customer disputes and escalations.Skillfully managing client escalations, promptly addressing concerns and implementing effective solutions to achieve satisfaction for all involved parties.Crafting comprehensive CRM reports to delve into customer interactions, trends, and key performance metrics, empowering data-backed decision-making and strategic foresight.Generating debit intimation and detail files while upholding strict accuracy and compliance with organizational policies and regulatory standards.Executing manual adjustment postings and conducted meticulous electronic journal checks to uphold the integrity and precision of financial records, swiftly identifying and rectifying discrepancies.Fostered close collaboration with internal teams such as finance, customer service, and IT, driving process optimization, operational efficiency, and heightened overall customer satisfaction.

• Generated customer letters for issuing chargebacks, ensuring accuracy andcompliance with company policies and industry regulations.• Attached chargeback customer letters in Mastercard sites, following establishedprocedures and guidelines to facilitate dispute resolution processes.• Prepared retrieval reports and raised chargebacks, providing essentialdocumentation to support the resolution of customer disputes and inquiries.• Compiled LHO (Local Handling Office) chargeback complaint files, organizing andmaintaining documentation in accordance with regulatory requirements.• Downloaded files from Mastercard sites and attached them to CMS (ContentManagement System) platforms, ensuring the accessibility and integrity ofessential financial data and records

• Prepared credit rating and score reports for clients, conducting thorough financial analysis and assessment of creditworthiness.• Conducted due diligence checks on investors, verifying backgrounds and assessing potential risks associated with investment opportunities.• Performed Cibil research to evaluate the credit history and financial standing of individuals and organizations.• Conducted checks on EPFO defaults and litigation history to assess potential risks and liabilities.• Prepared detailed reports summarizing findings and recommendations, ensuring accuracy and compliance with regulatory requirements.

• Populated static and financial data in the Creditmate system for credit applications,ensuring accuracy and completeness of information provided.• Conducted watch-out investor checks and Cibil research for loans taken by clients,assessing credit histories and identifying potential risks.• Prepared reports for date extensions of client payments and temporary excessreports for pending client files, facilitating efficient management of credit accounts.• Collaborated with team members to ensure timely processing of credit applicationsand adherence to company policies and regulatory requirements.

• Posted FX, trade, and month-end interest transactions accurately and in a timelymanner, ensuring compliance with accounting standards and regulatoryrequirements.• Identified exceptions in financial data through thorough investigation and analysis,resolving discrepancies promptly to maintain data integrity.• Conducted manual reconciliation processes to ensure accuracy and completenessof financial records, collaborating with internal teams to address discrepancies andreconcile accounts.• Managed escalations related to financial discrepancies or issues, liaising withstakeholders to facilitate timely resolutions and minimize business impact.• Contributed to process improvement initiatives, identifying opportunities tostreamline reconciliation processes and enhance efficiency.