• Gathering requirements from Business by conducting interviews• Document User Stories and include acceptance criteria along with developer notes and testing use cases• Perform GAP analysis between various cloud applications• Conduct POC as a part of innovation team• Provide business solutions to decommission applications and replace it with Salesforce• Perform functional analysis on user stories and add detailed information• Mitigate risks early in project by setting right expectations with delivery team and business• Reducing Scope Creep and at the same time negotiating with Business to deliver maximum business value• Successfully decommissioned Siebel CRM and replaced with Salesforce• Implemented High Velocity Sales for Inside Sales Users• Integrated Whatsapp with Salesforce for pilot users

• Document all User stories with Implementation details, meeting notes, developer notes and testing notes • Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization• Prepare Process Flow Diagrams and System Design Documents• Administered Salesforce CRM applications for Sales and Support Departments• Implemented Contact & Account-Contact data rules for entire organization• Conducted sessions with support department on search strings in Coveo

• Operations Lead - Be the go-to person to resolve any high priority issues, and assist team members for guidance around Salesforce solutions• Release Manager - Work with the team members to ensure smooth transition of User Stories from Development to SFDC Production environment using Changesets• Strategic planning and execution of Salesforce projects in the framework of agile methodology • Design, implement, and deliver complex business solutions in Salesforce by tracking technical delivery milestones, deliverables, risks, issues, changes and dependencies with the schedule• Be a part of thought Leadership team and focus on improving internal processes of Information Platforms department to make it more efficient and user friendly• Use knowledge of relational database concepts, practices, and procedures to provide support for data transformation, testing, troubleshooting, and end-user support• Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments• Mentor new team members, and conduct domain knowledge training sessions to bring them up to speed. • Design and implementation of Custom Objects, Validation Rules, Workflow Rules, Process Builder, Approval Processes, Lightning Flows, Role Hierarchy, User & Profile Management, Security, customizing page layouts, configuring reports

• Hands on experience in Problem determination and Trouble shooting and mitigate future occurrences.• Analyzing customer’s infrastructure requirements and suggest feasible solution• Scheduling meetings with stakeholders in order to understand enhancement requests and create RFE for approval from Product Owners• Track bugs in the application and report it to development team in the form of JIRA defect• Deploying patches consisting of bug fixes on Development/Production environment• Creating knowledge articles with specification of functionalities and getting them approved• Querying database to fetch customer’s data and updating it• Taking backup of database and fixing data corruption issues• Fixing performance issues of Web-App servers and databases• Deploying and configuring Java based application on SAAS and client server environments• Writing use cases and getting them tested from concerned team• Administer, configure, upgrade and troubleshoot Java based Web servers, Tomcat application servers including clustering, replication and fax servers in SAAS as well as client server environment