Rohan Thomas

Rohan Thomas Email and Phone Number

Customer Contact Specialist @ NSW Department of Customer Service
East Gosford, NSW, AU
Rohan Thomas's Location
Mumbai, Maharashtra, India, India
Rohan Thomas's Contact Details

Rohan Thomas work email

Rohan Thomas personal email

About Rohan Thomas

Over 18 years of experience in Wealth Management, Investment Analysis, Portfolio & Relationship Management. Result oriented professional with 18 years within the Banking and Finance industry, across various roles in Retail Banking such as - Team Management, Business Development, Wealth Management, Financial Planning, Business Loans and Mortgages, Branch Operations and Process, Trade and Forex, Sales and Marketing, Training and Development, Coaching, Compliance and Anti Money laundering.I have gained strong exposure in Financial Market, Wealth Management and Financial planning. I have been advising and managing Client's wealth, both - HNI and Retail since the last 18 yearsI have encouraged people to pursue their aspirations and have supported individuals to be innovative and creative in achieving results, within a framework of strong values, ethics and good governance.

Rohan Thomas's Current Company Details
NSW Department of Customer Service

Nsw Department Of Customer Service

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Customer Contact Specialist
East Gosford, NSW, AU
Rohan Thomas Work Experience Details
  • Nsw Department Of Customer Service
    Customer Contact Specialist
    Nsw Department Of Customer Service
    East Gosford, Nsw, Au
  • Iphrs Consultancy!
    Partner At Iphrs Consultancy!
    Iphrs Consultancy! Jan 2024 - Present
    Mumbai, Maharashtra, India
  • Standard Chartered Bank
    Associate Director - Corporate Salary
    Standard Chartered Bank May 2021 - Dec 2023
    Mumbai, Maharashtra, India
    * Leading a team of highly skilled Relationship Managers/EBOs for the acquisition of new corporates, servicing and retention of corporate clients* Currently managing a portfolio of 150+ corporates* Driving overall sales process including lead generation & management, qualification, evaluation & closing newbusiness* Cross selling & up selling of banking products viz, Credit cards, Insurance* Setting Objectives & Score Card for the team* Ensure full… Show more * Leading a team of highly skilled Relationship Managers/EBOs for the acquisition of new corporates, servicing and retention of corporate clients* Currently managing a portfolio of 150+ corporates* Driving overall sales process including lead generation & management, qualification, evaluation & closing newbusiness* Cross selling & up selling of banking products viz, Credit cards, Insurance* Setting Objectives & Score Card for the team* Ensure full adherence to Regulatory guidelines and SOPs Show less
  • Standard Chartered Bank
    Branch Manager
    Standard Chartered Bank May 2019 - May 2021
    Mumbai
    * Responsible for driving profitability of one of the branches in West* Managing team of Priority Relationship Manager / Branch Sales & Service Managers ,Tellers & acquisition team • Ensuring the branch plays its part in the bank strategy.• Inculcating service culture in the branch.• Achieving the set business goals . • Responsible for current and savings value growth along with Wealth Management, Assets & Corporate Salary business.• Organise customer & community events… Show more * Responsible for driving profitability of one of the branches in West* Managing team of Priority Relationship Manager / Branch Sales & Service Managers ,Tellers & acquisition team • Ensuring the branch plays its part in the bank strategy.• Inculcating service culture in the branch.• Achieving the set business goals . • Responsible for current and savings value growth along with Wealth Management, Assets & Corporate Salary business.• Organise customer & community events effectively to enhance the bank’s portfolio & visibility in the market. • To ensure branch is audit and process complaint• Periodic review on the portfolio to avoid money laundering• Training the team on latest process changes and grooming them to deal with situations• Training new recruits by participating in induction and on-boarding programs of the bank • Organised many customer focused group meetings to get feedback on the branch in order to improve our services and grow with the customers Show less
  • Standard Chartered Bank
    Associate Director - Acquisition- Priority Banking ,Wealth Management And Mortgages
    Standard Chartered Bank Apr 2017 - Apr 2019
    Responsible to drive and supervise Busines Development Managers to Acquire and enhance the profitability of Bank’s Priority and Premium portfolios . Deepen the relationship with the existing Priority Banking clients by increasing their wallet shareHigh Net worth Customers, exceed the set targets for income and portfolio quality and therefore, help the branch / Cluster / zone to achieve its business objectives.Dealing in Wealth Management products: Mutual funds, Insurance, P.M.S.… Show more Responsible to drive and supervise Busines Development Managers to Acquire and enhance the profitability of Bank’s Priority and Premium portfolios . Deepen the relationship with the existing Priority Banking clients by increasing their wallet shareHigh Net worth Customers, exceed the set targets for income and portfolio quality and therefore, help the branch / Cluster / zone to achieve its business objectives.Dealing in Wealth Management products: Mutual funds, Insurance, P.M.S., Private Equity, and Structured Products. Experience in Cross sales of SME line credits and clients engagement through Assets and FX sales. Generating new priorities on client base through references and by organizing Micro Marketing events. Show less
  • Standard Chartered Bank
    Team Manager -Acquisition- Priority Banking & Wealth Management
    Standard Chartered Bank Apr 2016 - Mar 2017
    Mumbai Area, India
  • Standard Chartered Bank
    Senior Priority Relationship Manager - Nr & Resi
    Standard Chartered Bank Jan 2014 - Mar 2016
  • Kotak Mahindra Bank
    Senior Manager - Privy Leauge
    Kotak Mahindra Bank May 2012 - Jan 2014
    Mumbai Area, India
    Managing portfolios of Ultra HNI clients with investments across asset classes ranging from debt,equity and alternate assets Engaging with clients for assessing investment requirements and formulating investment plansbased on specific client constraintsProviding total wealth management solutions to clients.Framing asset management strategies for individuals and business owners towards the accomplishment of their goals.Providing clients with financial services… Show more Managing portfolios of Ultra HNI clients with investments across asset classes ranging from debt,equity and alternate assets Engaging with clients for assessing investment requirements and formulating investment plansbased on specific client constraintsProviding total wealth management solutions to clients.Framing asset management strategies for individuals and business owners towards the accomplishment of their goals.Providing clients with financial services with a view to protect and transfer their wealth by solving complex needs about the investment planning. Understanding financial requirements, designing & creating structured notes, evaluating risk return, constraints & horizon. Monitoring clients' portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI and increasing retention levels.Building and maintaining healthy business relations with major clients, ensuring the customer satisfaction by achieving delivery and service quality norms.Responsible for providing required assistance to clients to manage and safeguard wealth, investment and other financial concerns pertaining to bedrock of innovation and suggesting innovative mode of investments Actively participated in several presentation pertaining to wealth management and investment opportunities to update clients regarding the latest investment measures and wealth management through conducting required market researches Show less
  • Barclays Bank
    Relationship Manager - Premier Banking
    Barclays Bank Mar 2010 - Mar 2012
    Mumbai
  • Citibank
    Assistant Sales Manager
    Citibank May 2005 - Feb 2010
    Mumbai
    Source NTBs, CitiGold and Business accounts. Organize customer events to source new accounts and increase the visibility of the branch. Responsibilities include Wealth management & portfolio designing for HNIAcquisition of HNI clients and catering to Citigold clients (Citigold relationship starts with 30 lacs of initial investment)Business lending services i.e. Forex, Lending, Cash Management Services; through acquisition of current account.Under went… Show more Source NTBs, CitiGold and Business accounts. Organize customer events to source new accounts and increase the visibility of the branch. Responsibilities include Wealth management & portfolio designing for HNIAcquisition of HNI clients and catering to Citigold clients (Citigold relationship starts with 30 lacs of initial investment)Business lending services i.e. Forex, Lending, Cash Management Services; through acquisition of current account.Under went specialized training on Citibank compliance, Internal investment programs, Citibank internal insurance training Organizing events and sourcing database for acquisition of the clientsInvestment Strategies for HNW ClientsPenetration into existing client base by providing one stop for all financial requirements Tracking market/competition to keep abreast the changing business environment Responsible for cross selling products (SIP, Homeloan, credit card, medical policies, Fixed deposits,forex accounts) Show less

Rohan Thomas Skills

Team Management Business Development Amfi Certified Irda Certified Banking Customer Satisfaction Asset Allocation Retail Banking Wealth Management Portfolio Management Credit Mutual Funds Cross Selling Mis Investment Advisory Financial Services Equities Financial Markets Relationship Management Investments

Rohan Thomas Education Details

  • Institute Of Technology & Management, Mumbai
    Institute Of Technology & Management, Mumbai
    Management
  • K V Pendharkar College
    K V Pendharkar College
    Marketing
  • St Pius X High School
    St Pius X High School
    English
  • Insaid
    Global Certificate For Data Science And Artificial Intelligence

Frequently Asked Questions about Rohan Thomas

What company does Rohan Thomas work for?

Rohan Thomas works for Nsw Department Of Customer Service

What is Rohan Thomas's role at the current company?

Rohan Thomas's current role is Customer Contact Specialist.

What is Rohan Thomas's email address?

Rohan Thomas's email address is ro****@****ail.com

What schools did Rohan Thomas attend?

Rohan Thomas attended Institute Of Technology & Management, Mumbai, University Of Mumbai, K V Pendharkar College, St Pius X High School, Insaid.

What are some of Rohan Thomas's interests?

Rohan Thomas has interest in Traveling, Outdoor And Indoor Sports.

What skills is Rohan Thomas known for?

Rohan Thomas has skills like Team Management, Business Development, Amfi Certified, Irda Certified, Banking, Customer Satisfaction, Asset Allocation, Retail Banking, Wealth Management, Portfolio Management, Credit, Mutual Funds.

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