Rohan Thomas
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Rohan Thomas Email & Phone Number

Customer Contact Specialist at NSW Department of Customer Service
Location: Mumbai, Maharashtra, India 10 work roles 5 schools
1 work email found @sc.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Role
Customer Contact Specialist
Location
Mumbai, Maharashtra, India

Who is Rohan Thomas? Overview

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Quick answer

Rohan Thomas is listed as Customer Contact Specialist at NSW Department of Customer Service, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at sc.com and a matched LinkedIn profile for Rohan Thomas.

Rohan Thomas previously worked as Partner at IPHRS Consultancy! at Iphrs Consultancy! and Associate Director - Corporate Salary at Standard Chartered Bank. Rohan Thomas holds Mba, Management from Institute Of Technology & Management, Mumbai.

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Email format at NSW Department of Customer Service

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{first}.{last}@sc.com
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Profile bio

About Rohan Thomas

Over 18 years of experience in Wealth Management, Investment Analysis, Portfolio & Relationship Management. Result oriented professional with 18 years within the Banking and Finance industry, across various roles in Retail Banking such as - Team Management, Business Development, Wealth Management, Financial Planning, Business Loans and Mortgages, Branch Operations and Process, Trade and Forex, Sales and Marketing, Training and Development, Coaching, Compliance and Anti Money laundering.I have gained strong exposure in Financial Market, Wealth Management and Financial planning. I have been advising and managing Client's wealth, both - HNI and Retail since the last 18 yearsI have encouraged people to pursue their aspirations and have supported individuals to be innovative and creative in achieving results, within a framework of strong values, ethics and good governance.

Listed skills include Team Management, Business Development, Amfi Certified, Irda Certified, and 16 others.

Current workplace

Rohan Thomas's current company

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NSW Department of Customer Service
Nsw Department Of Customer Service
Customer Contact Specialist
East Gosford, NSW, AU
AeroLeads page
10 roles

Rohan Thomas work experience

A career timeline built from the work history available for this profile.

Partner At Iphrs Consultancy!

Current
Iphrs Consultancy!

Mumbai, Maharashtra, India

Jan 2024 - Present

Associate Director - Corporate Salary

Mumbai, Maharashtra, India

* Leading a team of highly skilled Relationship Managers/EBOs for the acquisition of new corporates, servicing and retention of corporate clients* Currently managing a portfolio of 150+ corporates* Driving overall sales process including lead generation & management, qualification, evaluation & closing newbusiness* Cross selling & up selling of banking products viz, Credit cards, Insurance* Setting Objectives & Score Card for the team* Ensure full… Show more * Leading a team of highly skilled Relationship Managers/EBOs for the acquisition of new corporates, servicing and retention of corporate clients* Currently managing a portfolio of 150+ corporates* Driving overall sales process including lead generation & management, qualification, evaluation & closing newbusiness* Cross selling & up selling of banking products viz, Credit cards, Insurance* Setting Objectives & Score Card for the team* Ensure full adherence to Regulatory guidelines and SOPs Show less

May 2021 - Dec 2023

Branch Manager

Mumbai

* Responsible for driving profitability of one of the branches in West* Managing team of Priority Relationship Manager / Branch Sales & Service Managers ,Tellers & acquisition team • Ensuring the branch plays its part in the bank strategy.• Inculcating service culture in the branch.• Achieving the set business goals . • Responsible for current and savings value growth along with Wealth Management, Assets & Corporate Salary business.• Organise customer & community events… Show more * Responsible for driving profitability of one of the branches in West* Managing team of Priority Relationship Manager / Branch Sales & Service Managers ,Tellers & acquisition team • Ensuring the branch plays its part in the bank strategy.• Inculcating service culture in the branch.• Achieving the set business goals . • Responsible for current and savings value growth along with Wealth Management, Assets & Corporate Salary business.• Organise customer & community events effectively to enhance the bank’s portfolio & visibility in the market. • To ensure branch is audit and process complaint• Periodic review on the portfolio to avoid money laundering• Training the team on latest process changes and grooming them to deal with situations• Training new recruits by participating in induction and on-boarding programs of the bank • Organised many customer focused group meetings to get feedback on the branch in order to improve our services and grow with the customers Show less

May 2019 - May 2021

Associate Director - Acquisition- Priority Banking ,Wealth Management And Mortgages

Responsible to drive and supervise Busines Development Managers to Acquire and enhance the profitability of Bank’s Priority and Premium portfolios . Deepen the relationship with the existing Priority Banking clients by increasing their wallet shareHigh Net worth Customers, exceed the set targets for income and portfolio quality and therefore, help the branch / Cluster / zone to achieve its business objectives.Dealing in Wealth Management products: Mutual funds, Insurance, P.M.S.… Show more Responsible to drive and supervise Busines Development Managers to Acquire and enhance the profitability of Bank’s Priority and Premium portfolios . Deepen the relationship with the existing Priority Banking clients by increasing their wallet shareHigh Net worth Customers, exceed the set targets for income and portfolio quality and therefore, help the branch / Cluster / zone to achieve its business objectives.Dealing in Wealth Management products: Mutual funds, Insurance, P.M.S., Private Equity, and Structured Products. Experience in Cross sales of SME line credits and clients engagement through Assets and FX sales. Generating new priorities on client base through references and by organizing Micro Marketing events. Show less

Apr 2017 - Apr 2019

Team Manager -Acquisition- Priority Banking & Wealth Management

Mumbai Area, India

Apr 2016 - Mar 2017

Senior Manager - Privy Leauge

Kotak Mahindra Bank

Mumbai Area, India

Managing portfolios of Ultra HNI clients with investments across asset classes ranging from debt,equity and alternate assets Engaging with clients for assessing investment requirements and formulating investment plansbased on specific client constraintsProviding total wealth management solutions to clients.Framing asset management strategies for individuals and business owners towards the accomplishment of their goals.Providing clients with financial services… Show more Managing portfolios of Ultra HNI clients with investments across asset classes ranging from debt,equity and alternate assets Engaging with clients for assessing investment requirements and formulating investment plansbased on specific client constraintsProviding total wealth management solutions to clients.Framing asset management strategies for individuals and business owners towards the accomplishment of their goals.Providing clients with financial services with a view to protect and transfer their wealth by solving complex needs about the investment planning. Understanding financial requirements, designing & creating structured notes, evaluating risk return, constraints & horizon. Monitoring clients' portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI and increasing retention levels.Building and maintaining healthy business relations with major clients, ensuring the customer satisfaction by achieving delivery and service quality norms.Responsible for providing required assistance to clients to manage and safeguard wealth, investment and other financial concerns pertaining to bedrock of innovation and suggesting innovative mode of investments Actively participated in several presentation pertaining to wealth management and investment opportunities to update clients regarding the latest investment measures and wealth management through conducting required market researches Show less

May 2012 - Jan 2014

Relationship Manager - Premier Banking

Mumbai

Mar 2010 - Mar 2012

Assistant Sales Manager

Mumbai

Source NTBs, CitiGold and Business accounts. Organize customer events to source new accounts and increase the visibility of the branch. Responsibilities include Wealth management & portfolio designing for HNIAcquisition of HNI clients and catering to Citigold clients (Citigold relationship starts with 30 lacs of initial investment)Business lending services i.e. Forex, Lending, Cash Management Services; through acquisition of current account.Under went… Show more Source NTBs, CitiGold and Business accounts. Organize customer events to source new accounts and increase the visibility of the branch. Responsibilities include Wealth management & portfolio designing for HNIAcquisition of HNI clients and catering to Citigold clients (Citigold relationship starts with 30 lacs of initial investment)Business lending services i.e. Forex, Lending, Cash Management Services; through acquisition of current account.Under went specialized training on Citibank compliance, Internal investment programs, Citibank internal insurance training Organizing events and sourcing database for acquisition of the clientsInvestment Strategies for HNW ClientsPenetration into existing client base by providing one stop for all financial requirements Tracking market/competition to keep abreast the changing business environment Responsible for cross selling products (SIP, Homeloan, credit card, medical policies, Fixed deposits,forex accounts) Show less

May 2005 - Feb 2010
5 education records

Rohan Thomas education

Mba, Management

Institute Of Technology & Management, Mumbai

Bms, Marketing

K V Pendharkar College

Ssc, English

St Pius X High School

Activities and Societies: Football Team, Athletics

Global Certificate For Data Science And Artificial Intelligence

FAQ

Frequently asked questions about Rohan Thomas

Quick answers generated from the profile data available on this page.

What company does Rohan Thomas work for?

Rohan Thomas works for NSW Department of Customer Service.

What is Rohan Thomas's role at NSW Department of Customer Service?

Rohan Thomas is listed as Customer Contact Specialist at NSW Department of Customer Service.

What is Rohan Thomas's email address?

AeroLeads has found 1 work email signal at @sc.com for Rohan Thomas at NSW Department of Customer Service.

Where is Rohan Thomas based?

Rohan Thomas is based in Mumbai, Maharashtra, India while working with NSW Department of Customer Service.

What companies has Rohan Thomas worked for?

Rohan Thomas has worked for Nsw Department Of Customer Service, Iphrs Consultancy!, Standard Chartered Bank, Kotak Mahindra Bank, and Barclays Bank.

How can I contact Rohan Thomas?

You can use AeroLeads to view verified contact signals for Rohan Thomas at NSW Department of Customer Service, including work email, phone, and LinkedIn data when available.

What schools did Rohan Thomas attend?

Rohan Thomas holds Mba, Management from Institute Of Technology & Management, Mumbai.

What skills is Rohan Thomas known for?

Rohan Thomas is listed with skills including Team Management, Business Development, Amfi Certified, Irda Certified, Banking, Customer Satisfaction, Asset Allocation, and Retail Banking.

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