Responsible for day to day support, report preparations as per requirementsSupport to IT infrastructure through a SLA based ticketing tool (BMC Remedy).Incident and problem management, Handling & tracking a major incidents and problems and performing root cause analysis Handling Team Lead for 15 team members and daily GSD (Global Service Desk – BMC Remedy) activities and maintain the defined SLAResponsible for first point of escalations ODC Operations and setup Installation & troubleshooting of Different Software (Oracle, checkpoint VPN, SAP, Citrix Client, Microsoft Products , IBM) & Antivirus (McAfee antivirus), etc.Provide L1, L2 as well as L3 support internal as well as external customers Managing the client visits, Video Conference support (Polycom, Tandberg)Responsible for ODC Audit taskDesktop Compliance using SCCMInventory Management Handling Downtime Activity as per schedulePrinter administration Managing all types of Desktops, Laptops and other peripherals Awareness of ITILMcAfee endpoint security support Installation, Configuration, Troubleshooting and administering all windows XP/2003/vista/7/8/2008/2012, fedora, Ubuntu, Cent OS 6, RHEL 6 etcDevelop and maintain technical support procedural FAQ and Knowledge Base DatabasesAcademy Support (for all Development tools and high-end training sessions)

Installation, Configuration, Troubleshooting and Administering all windows server 2003/XP/7In-house System administration/Technical Support for 20+ systemsScheduling and restoring project backupsHardware support, diagnosing the problem, escalation to vendors and Hardware vendor co-ordinationInstallation and troubleshooting of PrintersTroubleshooting network problems.Software and Hardware Inventory managementQuick Heal Antivirus SupportIdentify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as neededPreparing MIS reportsDevelop and maintain technical support procedural FAQ and Knowledge Base DatabasesWorkgroup network support and maintenance Installation of all major software’s like SQL Server, SCADA, Visual Studio, V.B. etc. Frequent and transparent communication with broadband VendorsPlacing quotation and purchase of all common Hardware’s

Installation, Configuration, Troubleshooting and Administering all windows OS and LinuxMaintaining DHCP, DNS, File server and RIS server Support to IT infrastructure through a SLA based ticketing system (JIRA).Incident and problem management, handling and tracking major incidents and problems and performing root cause analysisGoogle Cloud computing Applications and MS outlook supportL1 level hardware support, diagnosing the problem, escalation to vendors and Hardware vendor co-ordinationInstallation and troubleshooting of PrintersTroubleshooting network problems.Providing support for Data Backup operations.Updating Windows Security patches on desktops and serversManagement of PABX systemSoftware and Hardware Inventory managementPreparing QR (quality records) documents as per requirement of ISMSCISCO VOIP phone installation, maintenance and managementAwareness of ISO-27001 (ISMS)Cisco switch troubleshooting skillsOperational knowledge of storage (EMC Clarrion CX4 and NetApp FAS 2020)Support and maintenance for Windows and Linux servers in data centers, preparing data center health check and server health monitoringDevelop and maintain technical support procedural FAQ and Knowledge Base DatabasesInstallation of Windows and Linux operating systems on DELL and HP serversIdentify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as neededSymantec Endpoint Protection and Trend Micro Office Scan

In-house System administration/Technical Support for 20+ employeesScheduling and restoring project backups using NTbackup UtilityWorkgroup network support and maintenance E-Learning software support like adobe mater collection suiteInstallation of all major software’s like SQL Server, Visual Studio etc. Projects website hosting using filezilla ftp client on net4india’s host serverFrequent and transparent communication with Airtel broadband VendorPlacing quotation and purchase of all common Hardware’sReport creation of System status, major incident and project delivery report on monthly basis Installation, Configuration and Troubleshooting of OS, File & Printing Server, CC Proxy Server etc.Installation, Configuration ,Troubleshooting and Administering Microsoft Windows XP Professional, server 2003, Vista and Windows 7

Computer Hardware Support & maintenanceInstallation, Configuration and Troubleshooting of File & Printing Server, Squid Proxy ServerPrepare quotations and purchase orders for new hardware purchase Maintained regular and transparent communication with VSNL broadband and hardware Vendors Maintenance and support of Cisco 2960 Series switchInstallation, Configuration, Troubleshooting Red Hat Enterprise Linux 5, fedora9, Ubuntu 9Installation, Configuration, Troubleshooting and Administering Microsoft Windows2000, XP Professional, server 2003.Scheduling and restoring backup of students presentations and administrative work dataAll system updates with latest antivirus definition of KasperSky Antivirus V6 and Quick Heal Antivirus v10Software Quality Assurance & Information Security Software SupportOutlook 2003 supportCreating various reports like hardware and software inventory, in-out report of students and assets report of organization on monthly basis.Support HP personal computers running on Windows XP and windows 7Service and Maintain Systems (Server/Workstations), including inspect, clean, test, run scandisk, defragment hard drives, and update antivirus programs to maintain performance and security.