Rohana Fleming-Rivera Email & Phone Number

Flinders, NSW, AU

Australia

Assisting in the establishment and day to day operations of a start up RTO within the IT industry. Focusing on participants from diverse backgrounds gaining knowledge, skills and experience within the digital technology sector.

Australia

Department Manager for the Furnishings and M2M departments for big box retailer Spotlight.

Blue Mountains

• Responsibilities:
• Directed all areas of business within the Acacia Group business framework and facilitated strategic planning meetings
• Managed, coached, and supported the senior management team, holding them accountable for their budget expenditure and business activity in line with the company’s strategic plan
• Negotiated with government bodies and ensured compliance standards were met
• Provided a monthly business review to MD and board members including financial report updates, operational updates, and HR status updates
• Monitored the recruitment and management of employees including the development and implementation of HR policies and the performance management system

Blue Mountains

• Responsibilities:
• Managed all training operations of the Registered Training Organisation (RTO)
• Mentored and coached area managers and fostered strategic planning initiatives
• The first point of contact with government bodies including ASQA and Training Services NSW
• Recruited and managed all trainers, conducted bi-annual workshops and produced trainer manuals whilst identifying and implementing gaps in procedures
• Developed training administrative operations, training and assessment resources and compliance requirements

Illawara, Southern Highlands, South Coast And Capital Region

• Responsibilities:
• Conducted business development and liaised with JobActive, other Employment Service Providers, and organisations for the purpose of arranging the provision of training
• Networked with businesses and individuals to identify training requirements, course coordination, work experience opportunities, and short course programs
• Recruited and managed the south region trainers
• Facilitated the delivery of training and assessment to various cohorts of students Results achieved included the successful completion of two retail courses with 80% completion rate. Effectively maintained and retained.

Wollongong, Australia

• Responsibilities:
• Developed Policies and Procedures to increase the effectiveness and efficiency of staff
• Ensured all staff operated in an ethical and professional manner
• Set company budgets, forecasted sales targets and monitored KPIs
• Analysed, designed, developed and facilitated a variety of vocational workshops for disadvantaged cohorts
• HR, payroll and Bookkeeping activities – using QuickBooks onlineResults achieved included building the foundation blocks of the company’s structure to ensure the correct and lawful implementation of Policies and.

Bondi Junction

• Responsibilities:
• Encompassed the supervision and management of the day to day operations of the store
• Managed a team of 15 staff members including training, delegating duties, coordinating staff meetings and monitoring KPI’s
• Empowered and encouraged the store to focus on exceptional customer service
• Negotiated and maintained relationships with suppliers especially when preparing for a VIP event and promotions outside of the national campaign
• Collaborated with store merchandiser to correctly target our demographic markets by keeping up with seasonal trends, campaigns, and reviewing our focus products

• Responsibilities:
• Managed all aspects of a small bakery business/ franchise as a result of exposure to baking, front sales and back office functions
• Provided all back-office administration including rostering staff, payroll, recruitment, staff grievances, logistics, accounts
• Assisted with baking operations as required during a standard roster, as well as during peak periods like Christmas and Easter
• Monitored perishable goods and adequate stock levels in a fast-paced consumer market; this included forecasting, budgeting and revising the product list
• Negotiated with various internal and external stakeholders including head office, centre management, suppliers and customers

• Responsibilities:
• Delivered exceptional customer service, by building a good rapport with customers
• Managed the sales team including training, rostering and handling grievances
• Developed an in-store staff manual which had a step by step guide on daily Policies and Procedures, contingency plans and other information staff may need to access
• Maintained a well presented and clean storefront every day
• Negotiated with the bakers to communicate any change in customer demands, requests or assistanceResults achieved included significant improvements in staff performance and received an average of 85% in the Mystery.

Bachelor Of Commerce - Bcom, Business Administration And Management, General, Distinction

Bachelor of Commerce - Major in Management with Distinctions

Education record

Activities and Societies: School President/Captain Leader of Student Representative council