Rohan Allan Email & Phone Number

Melbourne, Australia

Melbourne

• Daily management of over 450 operational staff to facilitate the effective delivery of delivery service level agreement targets and KPI’s.
• Full P&L accountability of $20 million budget to deliver a cost-effective and margin driven operational business unit.
• Leverage customer insights and voice-of-the customer research (Net Promoter and customer satisfaction measures) to develop and manage the delivery of customer service improvements and innovation strategies.
• Developing… Show more
• Developing and implement a values-based culture that drives positive engagement, right behaviour and service excellence.
• Manage the design and delivery of all service and safety training programs to ensure all staff are compliant and in line with regulatory obligations.

Tullamarine

• Total accountability for Melbourne international and domestic cabin crew operations consisting of 1400 employees.
• Management and accountability of third-party contracting relationships within the regulated operational environment.
• Full P&L accountability of $50 million budget to deliver a cost-effective and margin driven operational business unit.
• Implement and maintain a values-based culture that drives positive engagement, right behaviour and service… Show more
• Implement and maintain a values-based culture that drives positive engagement, right behaviour and service excellence.
• Design, implement and manage delivery of KPI metrics (service, safety and financial) for all cabin crew supervisors.

Tullamarine

• Manage a team of Customer Service cabin crew staff to ensure delivery against service-level agreements and targets
• End-to-end management of all recruitment for full-time Customer Service Supervisors and Flight Attendants.
• Liaise with third party employment providers to source new causal cabin crew candidates.
• Consult with Flight Attendant Association (FAAA) on all workplace issues.
• Manage the annual performance review process for cabin crew supervisors.
• Develop… Show more

Bachelor'S Degree, Business/Commerce, General, Completed

Activities and Societies: nil nil

High School, Business/Managerial Economics, Year 12

Activities and Societies: Volleyball, football and squash team Represented PEGS squash team in state finals.