Rohan Allan Email & Phone Number

Melbourne, Australia

Melbourne

• Daily management of over 450 operational staff to facilitate the effective delivery of delivery service level agreement targets and KPI’s.• Full P&L accountability of $20 million budget to deliver a cost-effective and margin driven operational business unit.• Leverage customer insights and voice-of-the customer research (Net Promoter and customer satisfaction measures) to develop and manage the delivery of customer service improvements and innovation strategies. • Developing… Show more • Daily management of over 450 operational staff to facilitate the effective delivery of delivery service level agreement targets and KPI’s.• Full P&L accountability of $20 million budget to deliver a cost-effective and margin driven operational business unit.• Leverage customer insights and voice-of-the customer research (Net Promoter and customer satisfaction measures) to develop and manage the delivery of customer service improvements and innovation strategies. • Developing and implement a values-based culture that drives positive engagement, right behaviour and service excellence.• Manage the design and delivery of all service and safety training programs to ensure all staff are compliant and in line with regulatory obligations.• Conciliate and work closely with ASU Industrial Offices and local delegates on industrial relations matters and EBA negotiations. • Build relationship with Government bodies such as CASA to ensure continued maintenance of government safety and security compliance.• Manage key strategic and regulatory relationships with Melbourne Airport Management and airline partners. Show less

Tullamarine

• Total accountability for Melbourne international and domestic cabin crew operations consisting of 1400 employees. • Management and accountability of third-party contracting relationships within the regulated operational environment. • Full P&L accountability of $50 million budget to deliver a cost-effective and margin driven operational business unit.• Implement and maintain a values-based culture that drives positive engagement, right behaviour and service… Show more • Total accountability for Melbourne international and domestic cabin crew operations consisting of 1400 employees. • Management and accountability of third-party contracting relationships within the regulated operational environment. • Full P&L accountability of $50 million budget to deliver a cost-effective and margin driven operational business unit.• Implement and maintain a values-based culture that drives positive engagement, right behaviour and service excellence.• Design, implement and manage delivery of KPI metrics (service, safety and financial) for all cabin crew supervisors. • Manage and oversee workplace employment litigation matters for all Cabin Crew employees. • Conciliate and liaise with Unions and FAAA delegates on all workplace matters.• Ensure compliance with all safety regulations and follow up appropriate investigations and lead Occupational Health and Safety Committees. • Liaise with key business partners to collate, analyse and act on information that impacts service delivery and productivity. Show less

Tullamarine

• Manage a team of Customer Service cabin crew staff to ensure delivery against service-level agreements and targets• End-to-end management of all recruitment for full-time Customer Service Supervisors and Flight Attendants.• Liaise with third party employment providers to source new causal cabin crew candidates.• Consult with Flight Attendant Association (FAAA) on all workplace issues.• Manage the annual performance review process for cabin crew supervisors. • Develop… Show more • Manage a team of Customer Service cabin crew staff to ensure delivery against service-level agreements and targets• End-to-end management of all recruitment for full-time Customer Service Supervisors and Flight Attendants.• Liaise with third party employment providers to source new causal cabin crew candidates.• Consult with Flight Attendant Association (FAAA) on all workplace issues.• Manage the annual performance review process for cabin crew supervisors. • Develop and oversee employee training and compliance in line with regulatory obligations.• Assist with the delivery and Implementation of new HR policies and procedures.• Design and facilitate all employee inductions and return-to-work programs for employees. Show less

Bachelor'S Degree, Business/Commerce, General, Completed

Activities and Societies: nil nil

High School, Business/Managerial Economics, Year 12

Activities and Societies: Volleyball, football and squash team Represented PEGS squash team in state finals.