Rohan Biswal Email & Phone Number

Bengaluru, Ka, In

Banglore

"Leading Projects, Driving Results"✴️ Leading the design of conversational flows for humanoid social robots (AI-generated characters, Voicebots, IVR, and Chatbots) across various industries.✴️ Conducting user research and testing to gather insights on user behavior and preferences, using this data to optimize conversational flows and improve user engagement.✴️ Leading and managing cross-functional teams to implement a complex conversational AI upgrade.✴️ Demonstrating strong analytical skills in designing digital self-service solutions for various industries and modalities.✴️ Employing User-Centered Design (UCD) practices, including user research, iterative design, usability testing, and tuning, to ensure optimal user experiences.✴️ Engaging with diverse teams to gather and analyze business requirements, effectively balancing user needs, technical constraints, and business goals. Utilizing communication skills to articulate complex concepts and facilitate understanding among team members and clients.✴️ Certified Kore.ai Virtual Assistant Platform Developer, leveraging expertise to enhance project outcomes and streamline development processes.✴️ Overseeing project timelines, resources, and deliverables, ensuring successful project completion within established parameters.✴️ Collaborating with the research team to explore the future of voice bots, contributing insights and expertise to advancements in human-computer interaction. Leveraging technical knowledge of speech and language technologies, including NLP, ASR, and TTS, to drive innovation and enhance conversational AI capabilities.

Mumbai, Maharashtra, India

✴️Led the design and development of conversational experiences for various projects of Jio.✴️Worked collaboratively with product managers, developers, and stakeholders to identify business requirements and design conversational experiences that meet user needs and business goals.✴️Managed multiple client projects simultaneously and ensured timely delivery of deliverables.✴️Conducted user research and testing to gather insights on user behaviour and preferences, and used this data to optimize conversational flows and improve user engagement.✴️Mentored and trained junior conversation designers on best practices in conversation design and provided constructive feedback on their work.

Mumbai, Maharashtra, India

✴️Engaged in developing Google Action and Alexa Smart skills to facilitate business through voice interaction. ✴️Created interaction models outlining how people could communicate with Google Action and Alexa Smart skills. ✴️Implemented IoT Home Automation through Google IFTTT service and Amazon Alexa Skills utilizing Raspberry Pi and Node MCU voice features. Utilized a webhook in IFTTT to incorporate a natural set of commands that users might speak to perform various operations. ✴️Designed landing pages for multiple clients to capture leads. Integrated landing pages with Bigin CRM and WordPress to CRM. Designed and managed websites for Health care E-commerce hosted on Shopify.✴️Developed a UI for analyzing OTT platform metrics.✴️Facilitated communication between the development team and clients.

Mumbai Area, India

Summer Intern

Master Of Computer Applications - Mca, Computer Science, 8.06

Activities and Societies: As part of the fest's Organizing Team, I served as a coordinator.

Bachelor Of Science - Bs, Computer Science, 8.67

Activities and Societies: ✴️ Rotaract Club membership ✴️ Participation in blood donation drives ✴️ Leadership role as president.

Senior Secondary Education, Science

Secondary Education