Rohan Gogvekar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Product Management

Mumbai, Maharashtra, India

Managed DCB Banks digital remittance platform “DCB Remit” for outward remittanceDelivered the product of Purchase and Sale of Foreign CurrencyConceptualized and implemented the e-KYC (Aadhaar OTP Based KYC) project for non-bank customers, thereby creating a complete digital offering which contributed in constantly tracking regulatory controlsManaging the strategic initiatives of the product in line with the client expectations to create an end to end digital ecosystemContinually assess competitive landscape, industry trends, market demands and front line and digital feedback to enhance the productClosely worked with compliance and legal to ensure controlled compliance of the productManaged RBI and internal audit for the product to ensure smooth functioning of the businessMarketing initiatives, mailers and campaigns for generating growth and effectuating the product communicationInitiated the process to start Inward Remittance for Bank.Digital automation of Ops and Compliance process for seamless transaction monitoring and processingMapping and analysing competitors’ products for safeguarding the delivery of best in class product features and service offeringsManaging the overall product value chain via analytical benchmarking to help the Bank realize the benefits of digital valuations

Mumbai Metropolitan Region

Managing the overall charter including all projects from a timeliness and readiness perspective across Web & App via stakeholder managementConceptualized and implemented Go-to-Market strategy for different geographies through proactive pitching and effective solution consulting to prospective clients for creating opportunity funnel as apart of Demand GenerationIntegrated various third-party APIs into the payments application to enhance experience, enabling collections and disbursements in real-time.89% business growth post implementation of Referral Marketing Platform.Migration of existing payments structure to a new and advanced platform with multiple features and productsStreamlined Processes to handle up to 2MN transactions.Liaising closely with business analysts, project managers and IT teams to obtain and understand business requirements to develop successful product launches and maintenance.End to end product management of Marketing initiatives and Campaigns for generating business growth.

Mumbai Metropolitan Region

• Detailed Contact Centre knowledge and experience in a service excellence orientated environment. Ability to compile and analyse statistical information.• Improved OTD (On Time Delivery) from 66% to 97%.• Improved CSAT scores from 78% to 93%.• Leading set up of team for new partner banks.• Monitored effectiveness of service policies and practices.• Improved efficiency by ensuring productivity in all areas including headcount, rostering, absence levels and performance management.• Achieved sales/service growth objectives for product portfolio by developing tools, improving sales engagement and minimizing service queries by identifying growth opportunities by market segment.

Mumbai Metropolitan Region

• Setting up new operation processes, managing multi-currency reconciliations and domestic payment disbursement and managing the entire Operations for Remit2India.• Responsible for segregation of inward remittances towards processing with lined up banks.• Setting up new operations processes with Axis Bank, HDFC Bank Reconciliations, Inward Payments, Disbursements (EFT, NEFT and RTGS)• Instrumental in getting the operational process automated upto 70% reducing the manual intervention and getting the processes online by working along with the Product & Technology team.• Managing refunds against returned transactions and regular interactions with international & domestic banks for smooth upload & direct credits respectively.

Mumbai Metropolitan Region

• Playing the role of an important stakeholder in Monthly Business Review meet, in terms of identifying and highlighting major problem areas and helping devise action plan for them to take effective business decisions and ensuring smooth flow of the business.• Actively generating revenue & mobilization in cross border payments for NRI customers, who wished to make a payment to an individual/organization in India.