Coming from a Family Business background, I know first-hand the pressures and time constraints every business owner faces. I also understand how hard, albeit impossible, it is to find time for the business improvement projects you want to implement.I specialise in System Development, Business Process & Business Technology Improvements for small and medium-sized businesses.You may be an established and successful business or starting out in a new venture. I can help you successfully action those projects you already know you need to implement and suggest tools and software we can implement to solve issues, save time, make your business more efficient and provide a better service to your clients and customers.

From the age of 23, through managing and growing our family Destination Wedding Business on Hamilton Island, I have proven myself as a successful and independent small business operator.During the past 15 years I’ve had a dramatic effect on the success of Hamilton Island Weddings, enhancing business operations by:- improving data quality and efficiency by automating and streamlining all previously manual processes.- growing revenue by increasing spend per booking through the development of an experienced and motivated sales team. - improving client experience resulting in 4.9/5 customer feedback satisfaction and 4.3/5 Facebook review rating.- continuing a family legacy of looking after our people and in doing so, achieving a low staff turnover in a location that traditionally experiences a very high staff turnover.- marketing cost effectively by leveraging media relationships and client advocacy through online and social media.My strengths are in technical and online savviness, as evidenced by the automated systems spearheaded, developed and managed by me. The systems and connection between our online presences and back-end systems are the lifeblood of the business. I have developed these systems to best suit our business, and manage them on a day to day basis without the need for an IT department. The key skills I’ve utilised to achieve these results are Business Management, IT Operations, Customer Service, online and creative Marketing & PR, Day-to-Day Problem Solving, Event Management, Team Building, People Motivation and Management.