Rohan Jacob Issac Email & Phone Number

Gaithersburg, Maryland, Us

New York, New York, Us

I belong to the Quality Assurance (QA) department. My role broadly involves 'Front End Manual testing' with the following core responsibilities, but not limited to:• Interacting with both the Business Analyst and development team on a regular basis• Attending weekly client calls and talking to clients directly, when needed• Reporting and tracking bugs in 'OpenProject', which is our project management tool• Training new joineesBeyond this, my contributions to the team and project are• Adding value with respect to the existing process in QA• Assisting other team members with their projects whenever I have bandwidth• Project coordination • Replying to client mails on behalf of the BA whenever he is unavailableI have worked in both internal projects and client-based projects. My current project is for an Australian client, which is basically a Workforce management tool developed in both web and mobile, targeting the Community services sector.Miscellaneous:Domains worked on :- HR, Workforce Management, Project ReportingTools used :- Greenshot, ScreenToGif etc..Technologies tested on :- Web(.NET and Odoo), Mobile (iOS and Android)

Mumbai, Maharashtra, In

CONTENT DEVELOPMENT, CUSTOMER IN-SIGHTING AND QUALITY TESTING ACROSS MULTIPLE BRANDS IN THE DIGITAL MARKETING DOMAIN• Created a digital brand campaign to connect with young couples• Engaged across different social media platforms(like Facebook, Twitter etc..) throughout the campaign period• Understood customer preferences through a Test market survey for one client and a Dipstick survey for another client

Bangalore, Karnataka, In

• Pivotal role in the development and maintenance of Telecom Infrastructure software for Nokia Siemens Networks(NSN), Finland - Worked on different types of GSM projects (like S15.1, S16 etc..) - Worked for Base Station Controller(BSC) modules or program blocks like FBUPRB, XEHPRB etc... - Experience in the object-oriented management interface modules between the BSC(BSS) and NetACT(OSS). - Functional knowledge of Operation and Maintenance(O&M) part of the BSC network element (where impacted scenarios include File Based Upload, XML Based CM events and File Based Plan Provisioning). - Solved operator reported defects including root cause analysis. Provided support to the Resolve team. - Estimated the impact of various features and shared an appropriate deadline on the same. - Performed unit testing on both real BSC’s(Flexi BSC, McBSC etc..) as well as a simulator of the BSC(Kantokoski)• Onsite deputation for 2 months with Aricent Group, Gurgaon for S16.1 BSC-BTS integration support

Pgdm, Hr & Marketing

B.E, Electronics & Telecommunication

Education record